Account Manager

Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge. From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce. As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts. This is a strategic, commercially accountable role focused on: Account management, customer outcomesrevenue retentionexpansion growthexecutive stakeholder managementlong-term partnership buildingYou will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations. What You’ll Be Responsible ForManage and grow a portfolio of Enterprise and Mid-Market customersBuild trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teamsDeeply understand customer goals, organisational priorities, and success metricsDrive onboarding, adoption, engagement, and long-term value realisationLead strategic business reviews focused on outcomes, ROI, and growth opportunitiesIdentify and progress expansion opportunities in partnership with Account ExecutivesUse customer data and platform insights to proactively drive adoption and reduce riskAct as the voice of the customer internally by collaborating closely with Product and Leadership teamsHelp customers scale their use of AI-powered communication and enablement across their organisation What Makes Someone Successful HereYou’re commercially minded and genuinely enjoy helping customers succeedYou’re consultative rather than reactiveYou know how to build credibility with senior stakeholdersYou can uncover business pain points and translate them into growth opportunitiesYou combine relationship-building skills with analytical thinkingYou thrive in fast-moving environments where ownership and autonomy matterYou’re excited by AI, transformation, and the future of workplace communication Requirements What We’re Looking For3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaSExperience owning retention, renewals, or expansion targetsComfortable managing Enterprise or strategic customer relationshipsStrong commercial acumen and analytical capabilityAbility to interpret customer usage data and translate insights into action plansStrong discovery, presentation, and storytelling skillsExperience partnering closely with Sales teams on expansion opportunitiesExcellent written and spoken EnglishNice to HaveExperience working with Enterprise L&D, HR, Internal Communications, or Enablement teamsExperience with AI-enabled, transformation, or communication-focused platformsFamiliarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS toolsBenefits Why Join Powtoon?Join a profitable, growing global SaaS company used by millions worldwideWork with globally recognised Enterprise customersPlay a visible role in one of the company’s fastest-growing business areasBe part of a collaborative, ambitious, and entrepreneurial cultureHybrid working from our Central London office (Aldwych)Weekly Deliveroo allowanceFully stocked officeVolunteering initiativesCycleScheme