Head of Clinical Services

About Us

At Chapter 2 , we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results . By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fueling our momentum with honesty, collaboration, and a shared vision.

We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.

We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.

Chapter 2 – A scalable talent solution.

For more information, please watch the Chapter 2 Evolution 🎥🚀

The Role:

Head of Clinical Services

Sector: Health Tech / Private Healthcare

Type: Permanent

Location: South East England, Hybrid working, 2–3 days per week in office, future presence in London may be discussed

Direct Reports: Managing up to 5 Clinical Team Leads

Parking: Free parking onsite at the South East England office

Hours: Monday to Friday, 9am–6pm (1-hour lunch), please note due to this role requiring a candidate being GMC qualified, the client would consider someone 4 days a week.

Salary: Negotiable DOE + Benefits

Why This Role

A fast-scaling, innovation-driven healthcare organization is seeking a Head of Clinical Services to lead the development and delivery of safe, efficient, and forward-thinking care models. Operating at the intersection of technology, private healthcare, and regulated therapies, this role is critical in building a clinically excellent and commercially scalable service offering. You'll shape strategy, guide clinical teams, and drive operational innovation in a high-growth, regulated environment.

Key Responsibilities

Commercial & Growth Orientation

• Balance clinical quality with operational and commercial performance
• Contribute to P&L oversight, pricing models, and commercial forecasting
• Identify and support opportunities to optimize revenue and cost efficiency
• Influence product and marketing initiatives to support patient acquisition, engagement, and retention
• Represent clinical interests in commercial partnerships and external stakeholder conversations

Leadership & Strategy

• Lead and develop clinical teams to ensure delivery of safe, high-quality care
• Set and execute clinical strategy aligned with industry standards and regulated treatment frameworks
• Partner with executive leadership to shape business direction, product strategy, and service expansion
• Drive continuous improvement through evidence-based practices and innovative care models

Innovation & Technology in Care

• Collaborate with cross-functional teams to enhance telemedicine platforms and digital patient journeys
• Leverage technology to deliver compliant and accessible treatments
• Support the introduction of new services, therapies, and digitally enabled care pathways

Operational & Regulatory Excellence

• Ensure full compliance with GMC, CQC, and relevant medical legislation and guidance
• Lead on patient safety, risk management, adverse event protocols, and clinical governance
• Play a hands-on role in operational delivery, particularly during periods of growth or service transformation

Team Development

• Recruit, mentor, and retain high-performing clinical staff aligned with the organization's mission
• Build a culture of learning, excellence, and innovation across clinical teams
• Guide clinical team leads to support performance, quality, and morale

What You Bring

• GMC-registered medical doctor in good standing (Essential)
• Experience in private healthcare, healthtech, or direct-to-consumer digital health services
• Exposure to or a strong interest in patient treatment pathways
• Familiarity with direct-to-consumer health tech platforms, including telemedicine or digital health solutions.
• A proven track record of clinical leadership with commercial insight and business acumen
• Experience with medical treatments, patient management, and associated regulations
• Comfortable working in high-growth, regulated, and tech-enabled environments