GAIN Conversion - Digital Project Manager

Welcome to Conversion, a GAIN specialist!

As part of GAIN, we use data to fuel creativity and technology to unlock new possibilities. We're imagineers who engineer innovation, transforming information into action and ideas into breakthroughs through rebel thinking and smart technology.

At Conversion, we're global CRO experts helping brands optimise their digital ecosystems and customer experiences to drive measurable growth. We prove that evidence-based decisions get the best results, powered by our talented people and unique culture.

Our Guiding Principles

Be One • Be Decisive • Be Hungry • Be Undeniable • Be Accountable

About Us

We're a leading global CRO and experimentation agency, helping clients create unfair competitive advantages through strategic experimentation. We go beyond changing button colours - we build experimentation frameworks that allow calculated risks across websites, apps, pricing, products, and strategy.

Our diverse team spans copywriting, behavioural psychology, user research, analytics, UX design, frontend development, and project management. We've delivered results for clients from small lead generation sites to global brands like Canon, G-Star Raw, and Facebook.

Ready to help our clients experiment everywhere? Let's talk!

Requirements

ABOUT THE ROLE

As a Digital Project Manager, you'll coordinate delivery across a portfolio of ~10 clients while working alongside our senior PM team. You'll ensure seamless production ownership that retains and grows accounts, bringing teams together (design, development, qa and consulting team) to drive results and account growth.

This role is perfect for someone ready to step up from individual client delivery to coordinating multiple accounts and contributing to team strategy.

PRIMARY PURPOSE

Client Management & Delivery

• Be the main delivery contact for your assigned clients, ensuring smooth operations and strong relationships
• Take full ownership of client experiments from concept to completion
• Run weekly calls and monthly planning meetings with clients
• Track important metrics like project volume, speed, success rates, and client happiness
• Make sure we deliver what's promised in client contracts and meet performance targets
• Work with senior team members to spot opportunities for account growth and handle escalations when necessary

Team coordination & portfolio management

• Partner with the senior PM to run team portfolio meetings (stand-ups & huddles) and keep everyone aligned
• Plan resources and prioritise work across all your clients - you'll be the go-to person for knowing what needs to happen when
• Help team members work well together across different client accounts
• Run team retro sessions when projects don't go as planned to learn and improve
• Keep an eye on how the team is working together and address any issues
• Support company-wide improvements and help the team adopt new ways of working

Strategic support & business development

• Represent Conversion professionally in client meetings and build strong relationships
• Solve problems quickly to keep projects moving smoothly
• Contribute ideas to help grow accounts and hit revenue goals

WHAT YOU BRING

Professional Experience

• 2-4 years delivering digital projects with strong QA experience
• Understanding of agile methodologies (SCRUM, Kanban)
• Experience with project management tools (Asana, Jira)
• Some exposure to frontend development

Core Skills

• Strong communication: Excellent written and verbal skills for client and team interactions
• Coordination excellence: Ability to manage multiple moving parts across portfolio accounts
• Commercial awareness: Understanding of client needs balanced with business objectives
• Problem-solving: Quick thinking and creative solutions to delivery challenges
• Team player: Collaborative approach with ability to bring people together
• Detail-oriented: Sharp eye for spotting issues and ensuring quality delivery

Personal qualities

• Positive, professional attitude with natural client-facing skills
• Proactive approach to challenges and continuous improvement
• Strong organisational skills with ability to prioritize effectively
• Eagerness to learn and grow within a dynamic agency environment
• Resilient and adaptable in fast-paced situations

BONUS POINTS

• Knowledge of CRO principles and experimentation frameworks

INTERVIEW PROCESS

We keep our process straightforward and respectful of your time:

• Step 1: Initial chat (30 minutes)
  A friendly conversation to get to know each other and explore cultural fit
• Step 2: Technical discussion (1 hour)
  Deep dive into your experience with technical Q&A about project management and scenarios
• Step 3: Practical task (5 days to complete)
  We'll share a realistic scenario that reflects the type of work you'd be doing
• Step 4: Task presentation (1 hour)
  Present your solution and walk us through your thinking - we're interested in your process as much as your outcome

Benefits

GAIN Conversion is filled with talented people bursting with ideas and innovation. Join our fantastic team and be part of an exciting, growing agency leading the CRO industry.

Our Benefits Include:

• Flexible working: Work from home or our office - your choice. We ask you to come one a month for team days and join your portfolio colleagues once a quarter, as a minimum.
• 25 Days Holiday: Plus bank holidays for proper work-life balance
• Pension scheme: Company contributory pension
• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.