CLASSES & COURSES OFFICER (ADULT PROGRAMME)

This is a key administrative and coordinating post, working closely with the Classes & Courses Programme Manager in planning and delivering the Classes & Courses Programme, focusing predominantly on the Adult Programme.

Principal responsibilities for this post holder also include deputising for the Classes & Courses Programme Manager in their absence and, as required, overseeing the Front of House and casual staff as appropriate, and supporting on Safeguarding for the Classes & Courses Adult Programme.

The Adult Programme Officer leads the Adult Programme and is line managed by the Classes & Courses Programme Manager. The Classes & Courses team also comprises of a Classes & Courses Assistant Manager (Children & Youth Programme) and a Classes & Courses Trainee. The department operates under the direction of the Public Programmes Executive Producer.

JOB OVERVIEW

SALARY & CONTRACT TERMS

SALARY

The salary for this position is £32,179 per annum.

Salaries are reviewed in August each year when any cost-of-living increases are made. No salary changes are made until after successful completion of a probationary period.

CONTRACT TERMS

This is an open-ended permanent contract. This is a full-time position (equivalent to 40 hours per week). These hours are inclusive of a one-hour paid lunch break each day. 

During term time, these hours will include Wednesday and Thursday evenings 12:30pm-8:30pm.

Outside of term time, hours will revert to Monday–Friday 10:00am–6:00pm.

Other hours of work covered by the contract to be agreed with your line manager.

Ability to work regular evening shifts in order to meet the needs of the programme is vital for this role. This includes at least two late evenings per week. Other weekend or evening work may be required based on the needs of the programme.

Whilst in the six-month probationary period the notice period will be two weeks. Once this period is successfully completed the post holder will be confirmed in the post and the notice period will be six weeks.

CLOSING DATE

The application closing date is Mon 04 Aug 2025 at 12:00pm (noon).We reserve the right to close applications early depending on the volume of applications we receive and so we advise it is better to apply early.

For an informal chat about this role to answer any questions you may have before applying, please email Jessica Richards , Classes & Courses Programme Manager.

INTERVIEW DATES

We anticipate that interviews will be conducted on Wed 13 Aug 2025 either in person at The Place or remotely via Microsoft Teams (or similar platform as necessary). Interview dates may be subject to change.

The Place Adult Ballet Class | 2024 | Photo by Roswitha Chesher

PERSON SPECIFICATION

Please note that this post is subject to Enhanced DBS check.

ESSENTIAL CRITERIA

KNOWLEDGE

• Knowledge of Safeguarding principles.
• Knowledge of the recreational and competitive dance market.

SKILLS

• Strong organisational skills, including an ability to prioritise your own workload and meet deadlines.
• Excellent written and verbal communication skills with the ability to engage people from a diverse range of backgrounds, ages, cultures, and abilities.
• Excellent customer service skills.

EXPERIENCE AND QUALIFICATIONS

• Experience of working within dance education and administration.
• Experience in working with adults and maintaining communication with family members of caregivers.
• Experience working as part of a small, busy team and supervising part-time staff.
• Experience contracting and completing timesheets to ensure accurate payments to staff.

ATTRIBUTES AND PERSONAL CHARACTERISTICS

• A creative problem-solver.

DESIRABLE CRITERIA

KNOWLEDGE

• Up to date knowledge of good practice in dance teaching for adults including developments in safe practice.
• Knowledge of the Contemporary Dance Scene in London with artistic network connections.

SKILLS

• Ability to use box office and database systems such as Spekrtix.

EXPERIENCE AND QUALIFICATIONS

• Experience of acting as a Safeguarding Officer.
• Varied experience of programming and marketing dance classes.
• Experience of budget and financial management.
• Experience of line managing staff.
• Experience of payroll administration including onboarding checks.

KEY RESPONSIBILITIES

PROGRAMME PLANNING

In liaison with the Classes & Courses Programme Manager:

• Support strategy development of our Adult Classes Programme.
• Maintain a strong understanding of the financial position of the programme, working in line with clear financial targets.
• Act as main point of contact for all Adult Programme artists, musicians, and Front of House staff, including finding cover for staff when required, facilitating termly meetings and providing support.
• Manage and coordinate the Professional Class Programme, being the main point of contact for all artists.
• Coordinate recruitment, training, and development of hourly-paid staff working on the Adult Programme.
• Work alongside the Communications Team to create a marketing strategy for Adult Classes and Holiday Intensives, and other marketing responsibilities including updating relevant website pages, collating and generating copy for print and the website, and building the programme on the booking system.
• Managing ad hoc projects and performance opportunities on demand.

PROGRAMME DELIVERY

• With the Classes & Courses Assistant Manager (Children & Youth Programme) and Trainee, act as the main point of contact for bookings and respond to general enquiries about the overall Classes & Courses Programme.
• Oversee the running of Professional Class and adult classes on mornings and weeknights, being the main point of contact for staff in liaison with other colleagues across The Place teams, and coordinate performance events where applicable.
• Always ensure the highest possible standard of customer service.
• Where necessary, be active in the delivery of digital dance opportunities, such as acting as an online host to support any technical, safeguarding, or health and safety issues.
• Produce accurate class registers and monitor attendances to the Adult Programme.
• Highlight any attendance issues/refund requests with manager and follow up if necessary.
• Signpost participants to relevant opportunities within The Place and occasionally beyond, keeping key stakeholders updated through regular newsletters.
• Process participant bookings, taking cash and card payments.
• Handle petty cash expenses and credit card payments.
• Monitor participant fees to ensure all attendees have paid and records are accurate.
• Accurately record hourly-paid staff hours to ensure correct monthly payroll.
• In liaison with the Classes & Courses Programme Manager, support all financial processes and procedures including updating specific programme budgets, processing invoices and checking transactions.
• Coordinate all ad hoc project or performance activities including supporting participants, stage managing activity and liaising with other teams in the organisations, and work with the Production Manager to complete risk assessments when necessary.
• Ensure adherence of health and safety legislation, including the completion of accident book records, following of the correct reporting procedure for accidents and incidents, and ensure that any other health and safety requirements are carried out in line with The Place’s policies.

PROGRAMME SAFEGUARDING

• Undertake Safeguarding Training as a Deputy Safeguarding Officer and support on Safeguarding for the Classes & Courses department for the Adult Programme including supervising onsite activity.
• Support staff in any Safeguarding matters that arise, where necessary seeking advice from and passing on information to the Senior Safeguarding Officer.
• Attend and contribute to The Place’s Safeguarding Committee.
• Work with HR to organise DBS certificates for new staff and renew expired certificates for current staff.
• Ensure the adherence to safeguarding legislation for all Adult Programme activity, including the correct reporting of incidents and disclosures in accordance with The Place’s policies.

PROGRAMME EVALUATION

In liaison with the Classes & Courses Programme Manager:

• Plan and implement beneficial evaluation methods to collect evaluative data from a range of stakeholders.
• Undertake appropriate equal opportunities monitoring of the Adult Programme.
• Collect and collate evaluation data for analysis.
• Use evaluation results to inform the planning and delivery of future projects.
• Assist the Programme Manager with regular financial evaluation of the Classes & Courses Programme for reporting at Directors meetings and board meetings
• Any other responsibilities that the Classes & Courses Programme Manager or Executive Producer may reasonably require.

PHOTO CREDIT

The Place Adult Ballet Class | 2024 | Photo by Roswitha Chesher