IT Support Analyst

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Role

We are currently looking for an IT Support Analyst to join our team of associates at Rosewood London. The IT Support Analyst is appointed to provide exceptional technical support and manage the day-to-day IT operations within the hotel, including during weekends.

Key expectations of this role are

• Being the first line of support for hotel guests and associates with their IT requirements and solve any issues.
• Ensuring the hotel associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates.
• Taking a proactive approach in anticipating IT needs of guests and associates to prevent issues and enhance the user experience.
• Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel.
• Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards.
• Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management.
• Supporting the Area IT Manager, as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality information technology.

Profile

• The ability to work in a team, build relationships.
• Previous experience in IT support or a related field is preferred.
• Knowledge of Windows, macOS, and common office applications (e.g., Microsoft 365).
• Good understanding of networking fundamentals (e.g., Wi-Fi, LAN, VPN).
• Excellent communication and interpersonal skills.
• Having a passion for IT Support and taking ownership of the guest experience.
• Strong problem-solving skills with the ability to prioritize and multitask.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan