Resident Services Assistant

The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy with urbanbubble. This role will work 5 days over 7 on a rota basis. What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub! What does our BTR team say? "An amazing group of people, all working hard towards a common goal but with a sense of camaraderie and excitement along the way!" - Robert Simmonds WHAT WILL YOU BE DOING?
• Managing daily leads, booking viewings (virtual and in-person), and converting prospects into residents
• Issuing leases, processing applications, and coordinating smooth move-ins
• Ensuring homes are prepped and compliant by working with our Finance, Facilities & Resident Services teams
• Handling internal transfers, inspections, tenancy changes, and lease renewals
• Managing arrears, negotiating payment plans, and serving notices under PRT grounds
• Covering Front of House, assisting with resident queries, key/fob systems and contractor check-ins
• Supporting resident check-ins and check-outs with third-party clerks
• Helping organise resident events and contributing fresh ideas to the calendar
WHAT ARE WE LOOKING FOR?
• Great communication, organisation and people skills
• SCQF Level 6+ qualification (preferred)
• First Aid and Health & Safety knowledge (bonus)
We're not your usual property company. We're the North West's leading property managing agent. At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.