Customer Service Representative - UK

Who we are:

WeSki’s vision is to make it easy for skiers across the globe to book and enjoy their ideal ski trip at the best possible price. As the ultimate ski trip booking platform, WeSki enables everyone to design and book their ideal adventure in just a few clicks - quickly, seamlessly, and affordably. In an $80 billion industry that has remained largely traditional, this opens up a massive opportunity to redefine ski trips for modern consumers.

WeSki’s technology compares millions of combinations of flights, accommodation, transfers, passes, gear, and lessons instantly, saving hours of planning. Each trip is fully customisable, giving customers the flexibility of building it themselves, but with the expert protection and support of a holiday provider.

With all trip components automatically linked, customers can relax and enjoy their holiday knowing that all the logistics are taken care of - alongside 24/7 customer service whilst they’re away.

WeSki is an innovative, passionate and fast moving company - we partner with over 270 ski resorts (and counting) across 19 countries and have already sold over 100,000 ski holiday packages to skiers worldwide. We are in a rapid growth mode whilst maintaining profitability, making our business and product opportunities (and challenges) all the more exciting.

Role Overview:

• Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience.
• Serve as the main point of contact for our customers throughout their journey at WeSki;
• Pre-booking advice on where and how to book a ski trip.
• Post-booking support according to customers’ needs.
• Support during the trip to give a great customer experience.
• Represent the voice of the customer and influence product development roadmap.
• Liaise between WeSki customers and WeSki suppliers for requests, complaints, and updates
• Requires the ability to work independently while receiving support from a broader team.
• This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
• This position is for a contract of up to 7 months, with an option for renewal.

REQUIREMENTS

• 3+ years of experience in customer service - must
• 2+ Experience in travel - must
• Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom - advantage.
• Preferably In-Resort team experience - advantage
• Excellent written and verbal communication skills.
• Strong technical skills and self-learning ability to understand multi-platform systems.