Insights Analyst

Company Overview

RFI Global is the only global insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.

Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.

The Role

The Insights Analyst will be a key member of our dynamic and fast paced research team, creating critical business and market insights that our clients rely on to measure their performance and direct their strategy.

You will gain experience in analysing voice of the customer data, secondary macro data, and corporate case studies. This will provide a base from which you will be trained as an expert in financial services insights, with opportunities to present your findings directly to clients as you grow within the company. This is a fast-paced role where you will be rewarded for your commitment and learning ability.

Importantly, you will see the impact of your work on the largest and most innovative global, regional and national banks.

Start Date: 1 July 2025

Key Responsibilities

• Analysis of primary consumer data to provide recommendations and propose actions for client’s strategic decision-making

• Analysis of secondary data (economic, financial etc) to contextualise RFI’s primary research and compile case studies of best practice

• Designing questionnaires and supporting with project management during fieldwork

• Accurate creation and detailed review of sensitive performance metrics used by our clients within core functions of their institutions, and for market updates

• Creating presentation decks which convey complex data in a clear and compelling story for non-technical audiences

• Keeping across client briefs and attending client calls, with a view to developing presentation skills

• Cross-functional collaboration with team members, including sales, marketing, client services, operations and research teams in our Singapore, London and Sydney offices

• Communication of ideas, thinking outside the box and challenging the status quo

Requirements

Essential

• Be a self-starter with a positive attitude

• Demonstrate curiosity and a problem-solving mindset

• Apply critical thinking to every task you take on
• Have excellent verbal and written communication skills
• Thrive in a fast-paced environment and be comfortable with a steep learning curve
• Able to work both autonomously and in a team
• Enjoy working in an open and collaborative environment
• Be confident multi-tasking and managing multiple deadlines

We welcome applicants from all degree backgrounds.

Desirable

The following skills will be highly regarded but are not essential as full on-the-job training will be provided:

• Knowledge of or interest in market research
• Knowledge of or interest in the banking and payments industry
• Experience with using Q, SPSS, or any other statistical analysis software
• Experience using Microsoft Office programs, particularly PowerPoint and Excel

Benefits

· Great opportunity to work with a global team

· 25 days annual leave + public holidays + birthday leave +2 charity days

· Hybrid working model with up to 3 remote days per week

· Regular employee awards

· Monthly breakfast and quarterly social events

· Learning and development budget to help your professional growth

· Yearly personal wellness fund

· Private healthcare

· Loyalty leave after 5 years of service

· Perkbox