Resource Management, Capacity Planning Partner

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com .

About WPP Media

WPP Media, part of WPP, is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust .

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise .

Role Summary and Impact

The Capacity Planner is responsible for aligning capabilities with client needs to ensure timely and effective fulfillment of roles. This position plays a critical role in advising client teams on fulfillment timelines, staff planning, and role expectations, while maintaining accurate data. The Capacity Planner navigates between various fulfillment channels to optimize team configurations and enhance client strategies

RESPONSIBILITIES OF THE ROLE

Demand

• Aligned to a book of business, agency, and/or group of accounts

• Advise client teams on fulfillment timelines to ensure client readiness and success

• Advise client teams on roles expectations and recommendations against staff plans

• Own and drive data accuracy used for Workforce Planning

• Pivot between fulfilment channels and understand skills needed to plan client strategies (Talent Acquisition/ Contracting/Resource Management)

Supply

• Collaborate with client teams and commercial finance to ensure staff plans are accurate and always maintained

• Works to assemble and optimize the best possible team for our clients

Fulfillment

• Ensure the fulfillment of staff plans across internal and external supply

• Simplify client team interactions, facilitating and aggregating all needs between our Resource Management and Talent Acquisition functions (including contract & offshore needs)

• Partner with Workforce Planning to provide client demand input to shape current & future demand predictions and strategies

Execution & Monitoring

• Act as a central point of contact for client teams, simplifying communication and ensuring clarity in staffing requirements

• Continuously assess and refine the staffing fulfillment process to enhance efficiency, minimize bottlenecks, and improve the overall client experience

• Monitor and track the progress of fulfillment activities, ensuring alignment with the client's needs and strategic goals

• Utilize data and analytics to measure the effectiveness of the fulfillment plan, making data-driven decisions to optimize staffing levels

Direct KPIs

• Open roles filled – aging open roles

• Forecast error rate (costed, skills, level)

• Staff plan accuracy

• Client Team Satisfaction Survey Scores

Influenced KPIs

• Client contribution margin

• Client satisfaction

Skills and Experience

KNOWLEDGE AND EXPERIENCE

• Develop a deep understanding of client needs, expectations, and existing staff plans

• Leverage knowledge of Resource Management, Workforce Planning, Finance, and staffing solutions and utilize expertise to advise client teams effectively

• Maintain accurate data for Workforce Planning, utilizing data analytics to monitor fulfillment activities and make data-driven decisions

• Ability to handle confidential and sensitive data and information

• Experience and ability to effectively manage, set expectations and communicate with senior stakeholders

IMPACT AND ACCOUNTABILITY

• Play a crucial role in advising client teams on fulfillment timelines and staff planning, ensuring that client needs are met promptly and effectively

• Utilize data analytics to monitor fulfillment activities and make data-driven decisions

• Provide strategic recommendations to enhance client outcomes

• Aim to reduce bottlenecks and improve efficiencies in the staff fulfillment process

AUTONOMY AND MANAGEMENT

• Operate with a high degree of autonomy, making independent decisions to align staffing capabilities with client needs

• Serve as the central point of contact for client teams, simplifying communication and ensuring clarity among internal and external partners

• Collaborate closely with cross-functional teams, influencing and guiding them towards effective staffing solutions and client strategies

• Demonstrated ability to resolve cross-functional conflicts, promoting teamwork and ensuring smooth collaboration between internal partners and leadership

INNOVATION AND CREATIVITY

• Act as a trusted advisor, offering creative solutions to complex staffing challenges

• Simplify client team interactions and facilitate clear communication between Resource Management and Talent Acquisition functions

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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