Product Manager - Network Management (Hiring Immediately)

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Job reference 340363
Product Manager - Network Management
Competitive salary, plus £4,200 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time

National role working 4 days in your local office

We're building one of the UK's fastest-growing parcel locker networks and are looking for a Product Manager for our Out of Home Network to help shape its future.

This is an exciting opportunity to join a growing team responsible for scaling our Out of Home network and creating the systems, processes and capabilities needed to support long-term growth. You'll play a key role in ensuring our locker estate remains reliable, efficient and ready to support increasing customer and carrier demand. If you enjoy solving complex operational challenges, working across technology and operations, and thinking about how today's decisions support tomorrow's growth, we'd love to hear from you.

About the Role

As Product Manager for OOH Network Management, you'll be responsible for the tools, processes and infrastructure capabilities that keep our locker network running effectively. Working closely with Operations, Technology, Deployment, Maintenance and supplier partners, you'll help improve network performance while shaping the future roadmap for how the network scales.

This isn't a role focused purely on keeping today's network running. We're looking for someone who can think strategically about the future of the estate, identify opportunities for automation and improvement, and help build solutions that are scalable, sustainable and capable of supporting significant future growth.

Key Responsibilities

• Define and drive the roadmap for network management capabilities, ensuring the network can scale efficiently as it grows.
• Lead the integration of new locker hardware, infrastructure components and supplier-delivered solutions.
• Own and prioritise a data-driven backlog focused on network reliability, availability and operational efficiency.
• Analyse operational and infrastructure data to identify trends, risks and long-term improvement opportunities.
• Work with suppliers, technology teams and operational stakeholders to deliver scalable solutions and improvements.
• Establish performance measures and continuous improvement processes that drive network resilience and growth.

About You

You're a curious and forward-thinking Product Manager who enjoys tackling real-world operational challenges. You can balance immediate business needs with long-term thinking and are motivated by building products, processes and capabilities that will stand the test of time.

You'll be comfortable working in an evolving environment where not every process is already defined, bringing a combination of analytical thinking, problem-solving and strong stakeholder management skills. Most importantly, you'll enjoy turning complex problems into practical, scalable solutions.

What You'll Bring

• Experience in Product Management, Product Ownership or Business Analysis within a software, technology or operational environment.
• Strong backlog management, user story creation and Agile delivery experience.
• Experience using data and insight to prioritise activity and improve performance.
• Strong systems-thinking capability and the ability to design scalable solutions.
• Excellent stakeholder management skills across technical, operational and supplier environments.
• Experience within logistics, infrastructure, retail operations, IoT or hardware-enabled products would be advantageous.

Role Impact

This role will help shape how our Out of Home network evolves over the coming years. You'll influence how infrastructure is monitored, how operational issues are prevented, and how systems and processes are designed to support future growth. Your work will directly contribute to building a smarter, more resilient and more scalable network.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. We plan to hold interviews on OR w/c XXXX virtually/at XXXXX. ( Please adjust as necessary )

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

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