Inside Sales Associate

JOB DESCRIPTION

Job Title: Inside Sales Associate

Location: Sheffield - 2-3 days a week in office 

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.

Key Duties & Responsibilities:

• Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with Insight’s policies and procedures.
• Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
• Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
• Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager.

This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

Qualifications, Skills, Knowledge & Experience:

• Experience of working within a high performing team within a fast-paced, target driven environment
• High level of written and spoken English
• A confident, outward-looking, proactive communicator
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
• Previous experience using administration and ordering systems (such as CRM)
• Excellent time management skills and ability to work unsupervised, to tight deadlines
• Demonstrates general IT product knowledge of current information technologies
• Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients
• Ability to understand client needs and collaborate effectively with teammates
• Holds relevant professional Business Administration qualification, accreditation and or certification
• Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion
• Previous working experience gained in a sales environment

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 

A full job description will be provided upon application.