Hotel Revenue & Ops Associate

This role manages detailed, task-driven processes such as data collection and analysis, presentation preparation, and post-meeting follow-up on a monthly and quarterly basis. On the commercial side, it oversees forecast coordination, reporting cycles, and strategic initiatives- adding value through report building, data validation, commentary drafting, and action tracking. Operationally, it supports guest satisfaction, service delivery, and cost optimisation, playing a key role in turning strategy into results.

• Own the full cycle for monthly business reviews, quarterly commercial deep dives, and restaurant & bar performance reviews- managing timelines, inputs, data consolidation, presentation decks, commentary drafts, and presentation quality
• Produce concise pre-meeting summaries for leadership, visualising key performance trends, cost risks, and opportunity areas
• Develop reporting and presentations for internal and external purposes, including board meetings, with a focus on continuous improvement
• Take structured meeting notes and maintain a central action tracker, recording agreed actions, deadlines, and responsible parties
• Escalate overdue or blocked actions to relevant department heads

• Manage the master forecast tracker: gather hotel inputs, validate formulas and comments, align deadlines, and ensure timely upload to Fairmas
• Coordinate with hotel teams to ensure commentary meets expectations- clearly explaining variances ('why and what') before submission
• Perform variance analysis across key metrics (e.g. YoY, budget, forecast, STR, guest mix, segment performance), highlighting anomalies and recommending corrections
• Identify untapped revenue opportunities by analysing STR data, channel performance, up-selling results, and segment mix- suggesting targeted actions
• Integrate OKR reporting into monthly and quarterly cycles by updating dashboards and reports
• Translate commercial strategies into operational actions, linking guest satisfaction, service quality, cost controls, and up-selling performance
• Liaise with hotel-based commercial leads to gather and refine inputs for planning, reporting, and performance tracking

• Support hotel openings and renovations by tracking milestones and dependencies
• Evaluate up-selling performance using POS and pre-arrival data, premium room sales, and F&B metrics- recommending revised incentive structures
• Assist in implementing a hotel compliance framework, including a tracker and cyclical follow-up checks
• Collaborate on solutions to audit findings, guest experience gaps, and service delivery risks
• Monitor operational KPIs with commercial impact (e.g. service scores, guest feedback, audit compliance) and integrate into portfolio reporting
• Liaise with hotel-based operational leads to gather and refine inputs for planning and performance tracking
• Support roll-out of LQA across the portfolio- developing analysis and optimisation strategies
• Work with the Sustainability team and Head of Operations to implement environmental strategies and ensure hotel teams follow guidance

• Pull, clean, and consolidate data from Opera, BI tools, Excel trackers, and other relevant sources
• Maintain central dashboards, trackers, and tools for portfolio performance, commercial delivery, and forecast accuracy
• Identify and implement improvements to reporting processes and system outputs
• Build and test new tools, dashboards, or analysis frameworks- ensuring scaleability and usability
• Support light implementation of automation or AI tools for reporting and insight generation, including vendor testing, AI commentary drafts, and Excel macros