Senior Payments Operations Officer

Senior Payments Operations Officer - London Permanent

Senior Payments Operations Officers play a key role in safeguarding the integrity and resilience of payment operations across Bacs FPS ICS and our Managed this role youll ensure incidents are managed effectively through established crisis and incident processes while supporting the Senior Payments Operations Managers with scheme-specific responsibilities. Youll also oversee the smooth daytoday running of our payment schemes and managed services helping to keep the UKs payment ecosystem moving.

Key Accountabilities

• Support the delivery of 24/7/365 payment operations and assist in managing operational incidents
• Provide daytoday operational oversight and act as an escalation point for Payments Operations Officers
• Execute daily operational tasks and participate in shift and oncall rotas to ensure continuous service
• Monitor supplier and customer performance against service levels escalating issues and supporting improvements
• Act as a knowledgeable resource on Bacs FPS ICS Managed Services and Reference Data assisting with inquiries from stakeholders and operational requirements
• Manage settlement and cap processes including performing contingency actions when required
• Support incident response crisis management procedures and postincident activities ensuring effective communication throughout
• Analyse payments supplier and participant performance data to produce insightful reports for senior leadership
• Support onboarding/offboarding activities and maintain accurate operational and customerfacing documentation
• Contribute to change initiatives customer committees and Payments Operations projects as requested by the Payments Operations Managers.

Qualifications Skills and Experience

• Experience in complex payment operations within a heavily regulated financial services or banking environment.
• Operational knowledge of Bacs FPS ICS and Reference Data with the ability to apply this practically in supporting participants
• Effective communication skills (written verbal and listening) with the ability to build trusted relationships and understand stakeholder needs
• Highly organised methodical and able to manage multiple priorities effectively
• Proficient risk awareness with the ability to identify operational risks limitations and opportunities
• Open-minded pragmatic and solutionsfocused with a willingness to adopt new approaches and work effectively in a matrix environment
• Effective coordination and negotiation skills enabling clear communication and efficient delivery
• Technical and business acumen relevant to payments and operational environments.

At we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyones unique input.

Who we are

maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do working in the public interest to ensure that the systems the country relies on for its banking transactions are safe open innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and 2024 the UKs retail payment systems processed 11 billion transactions worth over 10 trillion through Bacs Direct Credit Direct Debit Faster Payments and cheques and our Current Account Switch Service has facilitated over 9 million switches since its launch in 2013.
Every day individuals and businesses use the services we provide to get their salaries pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy with delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance life assurance income protection health cash plan dental insurance Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to 500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note:

• Some of our benefits are only available to colleagues upon successful completion of the probationary period.

Required Experience:

Senior IC