Telesales

About Lawsons

Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials, with over 35 branches across London and the South East. We have proudly served trade and retail customers with outstanding service and top-quality products since 1921. Our business is built on people – we value each colleague and are committed to helping every team member grow and develop in their career.

Telesales Job Opportunity in Romford – Customer Service & Sales

We are looking for a proactive, friendly, and customer-focused individual to join our sales team in Romford. As a Telesales team member, you will play a pivotal role in identifying sales opportunities, providing product advice, and delivering a first-class telephone-based service to both trade and retail customers. If you have a passion for sales, enjoy building strong customer relationships, and are motivated by achieving targets, this could be the perfect role for you.

Working Hours for Telesales Role in Romford

The working hours for this position would be Monday - Friday 07.30 - 17.00 and every other Saturday 08.00 - 12.00 = 44.5 hours per week.

Branch Postcode - 164 Collier Row Rd, Romford, RM5 2BD.

Telesales Role Salary & Benefits – Join Lawsons

25 days holiday plus Bank Holidays and a dedicated celebration day

Pension Scheme, Death In Service Scheme, and Employee Assistance Programme

My Reward benefits, including Online GP Access

Comprehensive training, mentoring, and opportunities for career progression

Be part of a respected, people-focused employer with nearly a century in the industry

Main Responsibilities – Telesales & Customer Relationship Management

• Proactively contact new and existing customers to promote our product range, offers, and services
• Deliver outstanding customer service and sales advice over the telephone
• Prepare accurate quotations, process orders, and manage sales transactions using the company CRM system
• Build and maintain strong, long-term relationships with both trade and retail customers
• Identify and act on cross-selling and upselling opportunities to maximise sales
• Resolve customer enquiries and issues promptly and professionally to ensure high levels of satisfaction
• Maintain accurate customer records and follow up on outstanding quotations and leads
• Work closely with the branch team to achieve sales targets and support branch operations
• Uphold all company procedures and health & safety guidelines

Skills and Experience – What We’re Looking For in a Telesales Team Member

• Previous telesales, internal sales, or telephone-based customer service experience within a builders merchants is essential.
• Confident and professional communication skills, with a friendly and approachable manner
• Strong relationship-building skills and a positive, resilient attitude
• Good knowledge of, or willingness to learn about, timber, building materials, and associated products
• Proven ability to meet or exceed targets and KPIs in a sales environment
• Excellent accuracy and attention to detail in order processing and customer information management
• Comfortable using computers and telephone systems, including CRM software
• Adaptable, team-oriented, and always committed to delivering an excellent customer experience

Why Apply for a Telesales Role at Lawsons Romford?

• Join a leading independent supplier recognised for outstanding customer service and employee support
• Play an important role in the success and growth of our Romford branch
• Access training, ongoing development, and clear pathways for career advancement
• Become part of a diverse and inclusive team where everyone is valued
• Enjoy a dynamic and rewarding work environment with supportive colleagues. #MP