Apprentice Business Administrator

Summary

On our 21-month Apprenticeship programme, you will learn the skills to become a successful Customer Service Coordinator with a fantastic range of future career options ahead of you. Following successful completion of your apprenticeship, you will be offered a permanent role with one of the best rental equipment providers in the industry.

Wage

£16,180 a year

Starting salary of £16,180 rising incrementally annually.

Training course

Business administrator (level 3)

Hours

In agreement with manager, but will be Monday - Friday between the hours of 07:00 and 17:00 e.g. 08:00 to 16:30.

35 hours a week

Start date

Monday 2 February 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Throughout the apprenticeship, you’ll work at our operational centre within the Barriers & Fencing Team, where you will learn to:

• Provide full administrative support for this business sector
• Become skilled in the use of relevant IT packages and systems
• Understand and implement internal processes and procedures
• Build comprehensive equipment product knowledge and an understanding of site processes, to enhance your ability to support customers and colleagues
• Develop a thorough understanding of key accounts, generating customer quotes quickly and accurately when required, while using the appropriate pricing structures
• Research new event customers and identify their needs, suggesting the most suitable solutions to meet these needs
• Communicate with customers on the telephone, via email and in response to website requests or to follow up on open quotes
• Effectively deal with operational and commercial queries, providing an efficient service supported by effective communication and the ability to produce accurate documentation
• Build excellent working relationships with the sales team and customers, learning to understand their needs and requirements
• Create and interpret revenue reports, identify trends and opportunities
• Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
• Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
• Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
• Manage a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines

Where you'll work

87 91
Beddington Lane
Croydon
CR0 4TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GI GROUP RECRUITMENT LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be completing a level 3 Business Administrator Apprenticeship Standard. This will be delivered using a combination of.

• Workplace experience to gain practical skills
• Guidance and training from an experienced workplace mentor
• Industry recognised training leading to an apprenticeship qualification
• Additional internal training workshops delivered both virtually and at Sunbelt Rentals locations

More training information

We’ll provide you with a comprehensive company induction, role-specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations. You will attend both in-house and supplier courses to expand your product knowledge and professional skills.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Enthusiasm
• Motivation to learn new skills

Other requirements

Due to the volume of applications, we do reserve the right to close the vacancy early.