Support Engineer
- Own customer onboarding, both pre and post-sales , including setting up and configuring workspaces, supporting API integrations, and building custom demos to close deals.
- Lead customer migrations from competitors to Plain, ensuring a smooth transition.
- Manage Plain's support queue , acting as the first line of technical support and routing issues to the right teammates. While the whole team dogfoods our product, we need someone to steer the ship.
- Support customer-focused engineering work , including workspace management, user administration, trial resets, automated billing monitoring, and more.
- Make AI a core part of our customer success strategy , leveraging it for customer onboarding, automating customer journeys, renewals forecasting, churn prediction.
- Have 2-3 years of engineering experience in a startup or consulting environment and are looking for a more customer-facing role.
- Or, have spent 2-3 years in a support or success role at a technical company and want to deepen your engineering skillset.
- Are motivated by customer interactions-you thrive on helping users understand our product and get more value from Plain.
- Love hacking together projects-whether it's experimenting with new AI tools, tinkering with our API, or learning by building.
- Are incredibly patient-you'll be working with both technical and non-technical users, and you know how to tailor your communication style for different audiences.
- Prefer to spend most of your day coding rather than talking to customers-this is a primarily external-facing role.
- Want to focus solely on product or feature development. While this role is technical, it's not centered on building core product features.
- Are uncomfortable with ambiguity. We're an early-stage company with strong traction, but we're constantly iterating, learning, and adapting as we grow.
- Are looking for a management role. Right now, we're seeking someone who wants to be a hands-on individual contributor.
- Expect the perks of a big company. We offer competitive benefits for a Series A startup, but this role is different from working at an established tech giant.
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