Global Account Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role

This pivotal role will focus on managing a strategic relationship with a key financial services client, guiding the global commercial strategy and enabling long-term revenue growth.

Key responsibilities include strategic oversight, cross-functional coordination, client advocacy, and the successful positioning of new commercial models. The successful candidate will excel in strategic thinking, commercial acumen, programme coordination, and stakeholder influence.

They will also play a key role in ensuring contractual precision, particularly around scope and MSA clarity, in collaboration with legal and operational teams.

Key Responsibilities

• Strategic Leadership : Support the Global Account Director in shaping and executing the global commercial strategy, ensuring alignment with client and business objectives.
• Client Advocacy : Serve as the internal voice of the client, ensuring their strategic priorities are understood across product, operations, finance, and data functions.
• Commercial Storytelling : Craft compelling narratives to communicate client successes, opportunities, and challenges to both internal leadership and client stakeholders.
• Influence & Alignment : Influence key client stakeholders to align with our long-term vision and commercial roadmap, using insights, relationship strength, and persuasive communication.
• Scope & Contract Management : Own and manage contract development, scope documentation, and MSA clarity with support from legal and commercial teams.
• Cross-Functional Coordination : Lead coordination across internal teams and regions to ensure timely delivery of client initiatives and agreed KPIs.
• Data & Insight Translation : Work closely with the Data & Insights team to ensure client dashboards are accurate, actionable, and aligned to programme goals.
• Programme Stewardship : Act as day-to-day lead for global programme deliverables, ensuring visibility, momentum and timely resolution of risks or blockers.
• Product Advisory : Serve as a key advisor to product and tech teams on client requirements and expectations, both during scoping and delivery.
• Account Reviews & Strategic Reporting : Lead preparation and delivery of regular performance and strategy reviews with client stakeholders, including C-level participants.
• Commercial Modelling : Support business case development and pricing conversations, including identifying and articulating trade-offs between cost, value, and delivery.
• Revenue Growth : Drive revenue growth through new and existing commercial opportunities, supported by market analysis, client insights, and robust commercial modelling.
• Operational Oversight : Partner with Operations and Service teams to ensure performance meets SLAs and supports client satisfaction and retention.
• Best Practice Sharing : Champion internal education on the client’s goals, operations, and success metrics to improve delivery outcomes across teams.
• Escalation Management : Proactively anticipate risks and lead issue resolution, ensuring internal alignment and client satisfaction throughout.
• Global Consistency : Ensure that both regional and global priorities are aligned, adapting engagement models to suit local market dynamics where needed.

Knowledge, skills and experience required

• Strategic mindset with the ability to shape client direction and influence decision-making.
• Proven commercial acumen with experience in developing and positioning new propositions or business models.
• Strong coordination and programme/project management skills, with ability to manage multiple priorities and global stakeholders.
• Strong influencing skills, particularly in aligning complex stakeholder groups to a shared vision.
• Contract management experience, with attention to detail in scope, legal terminology and documentation.
• Experience working in a global team across multiple time zones.
• Familiarity with the travel, loyalty or financial services industries is preferred.
• Proficiency in tools such as Excel, PowerPoint, Salesforce.

Person Specification

• Results-oriented, focused on both commercial and operational outcomes.
• Naturally collaborative with strong relationship-building instincts.
• Able to manage ambiguity and deliver high-quality outcomes in a dynamic environment.
• Attentive to detail, particularly in high-value client contexts.
• Brings a holistic business view and strategic awareness to problem solving.
• Resilient, proactive and responsive to emerging challenges.
• Strives for continuous improvement in processes, relationships, and outcomes

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]