Customer Design Authority - Cloud

Customer Design Authority – Cloud

£80,000 + Benefits

UK Wide | Hybrid / Customer Facing

Are you an experienced Cloud Architect, Solutions Architect or Technical Design Authority ready to take the next step beyond individual project delivery?

InfraView is exclusively recruiting a Customer Design Authority – Cloud for one of the UK's leading Managed Services & Technology Solutions Providers.

This is a senior, strategic and highly customer-facing position where you'll become the trusted technical authority for a portfolio of major enterprise customers.

Rather than simply designing a solution, delivering a project and moving onto the next one, you'll take ownership of the customer's wider technology strategy – working directly with CIOs, Heads of IT and senior technology leaders to define roadmaps, shape investment decisions and ensure their technology continues to support their business objectives.

*MSP / IT Solutions Provider experience is ESSENTIAL*

The Role

You'll operate across Pre-Sales, Professional Services and Managed Services, providing architectural leadership throughout the customer lifecycle.

You'll be responsible for:

• Becoming the trusted technical advisor to a portfolio of enterprise customers
• Building strong relationships with CIOs, Heads of IT and senior stakeholders
• Understanding customers' business objectives and translating them into technology strategy
• Defining Cloud, Infrastructure and Technology Roadmaps
• Providing architectural governance across complex customer environments
• Working within Enterprise Architecture frameworks and design principles
• Translating business requirements into architectural building blocks
• Reviewing and approving High-Level Designs, Low-Level Designs and Scopes of Work
• Providing architectural input into major customer transformation projects
• Working closely with Pre-Sales and Solutions Architecture teams on new solutions and enhancements
• Supporting Professional Services and Operational teams with complex technical challenges
• Identifying opportunities to modernise, optimise and transform customer environments
• Reviewing capacity, lifecycle, End-of-Support and End-of-Sale requirements
• Helping customers optimise their technology investments
• Identifying technical and commercial opportunities across your accounts
• Ensuring customer solutions remain secure, relevant, scalable and commercially effective

Technology Experience

Your core expertise will be within Cloud & IT Infrastructure, with strong knowledge across areas such as:

• Microsoft Azure
• Public / Private / Hybrid Cloud
• VMware
• Data Centre & Infrastructure
• Windows & Linux environments
• Veeam
• NetApp
• Dell EMC
• Enterprise Architecture
• HLD / LLD
• Cloud migration & transformation
• Technology Roadmaps
• Managed Services

Broader knowledge across Networking, Security, Zero Trust and Unified Communications would be advantageous, but you don't need to be the deepest technical specialist across every discipline.

The key is having the architectural breadth to understand the entire customer technology landscape and the credibility to bring the right technical specialists into the conversation when required.

What We're Looking For

You'll be a seasoned technology professional who has previously operated at senior architecture / technical authority level.

You may currently be working as a:

Cloud Architect | Principal Cloud Architect | Solutions Architect | Technical Architect | Enterprise Architect | Customer Architect | Technical Design Authority | Customer Design Authority

You'll need demonstrable experience:

• Designing complex enterprise Cloud & Infrastructure solutions
• Creating strategic technology roadmaps
• Operating within Enterprise Architecture principles
• Engaging directly with enterprise customers
• Presenting and communicating independently at C-Level
• Advising senior stakeholders on technical and commercial technology decisions
• Working across Pre-Sales, Professional Services and Managed Services
• Translating business requirements into technical strategy
• Providing architectural governance across complex customer environments

We're specifically looking for candidates who have worked within a Managed Service Provider, IT Solutions Provider, VAR, Systems Integrator or Technology Consultancy environment.

This role requires someone accustomed to managing multiple external customer relationships and technology environments rather than supporting a single internal IT estate.

What Success Looks Like

You'll become the person your customers call when they're considering:

“Where does our technology need to go next?”

You'll understand their business, their technology estate and their strategic objectives – allowing you to challenge existing thinking and recommend the right technology investments.

Success will mean:

• Becoming a genuine trusted advisor to senior customer stakeholders
• Developing long-term strategic technology roadmaps
• Improving customer technology performance and resilience
• Reducing technical and security risk
• Identifying opportunities for innovation and transformation
• Improving the commercial efficiency of customer environments
• Supporting successful delivery of complex transformation programmes
• Identifying opportunities for account growth through genuine customer need

The Opportunity

This is an excellent opportunity for a senior Cloud Architect who wants to move from:

Designing individual solutions → Owning the customer's wider technology strategy.

You'll retain your technical credibility while becoming increasingly involved in strategy, architecture, commercial decision-making and C-Level customer engagement.

Salary: £80,000 + Benefits

Location: UK Wide
Hybrid working with customer-site travel and occasional travel to UK offices.

Candidates must hold, or be capable of obtaining, SC Security Clearance.

Interested?

For a confidential conversation, contact:

Tim Davey – InfraView
📧 [email protected]
📞 07441 348135