Sales Operations Executive

THE ROLE & RESPONSIBILITIES

Reports to: Head of On Trade

Key internal relationships: Head of On Trade, Head of Activation, Head of Commercial, Sales & Activation team members, Operations team

Key external relationships: CRM partner, wholesale partners, on trade customers

Key responsibilities:

1. Sales Data - you will take full ownership of sales data, collecting it from key partners and ensuring we have a complete picture of what we’re selling and where. You will build and update our sales data dashboards using data visualisation software (e.g. Tableau), and use it to support the sales teams with data insights to help inform areas of focus.

2. Customer Investment - you will be responsible for tracking and managing our customer investment process, working with our sales team to ensure inputs are up to date, reconciling actual customer investment vs accrued anticipated customer investment, and ensuring our customers get paid on time and in full.

3. CRM Management - you will work with internal functional leads to manage our CRM system, building and maintaining reporting dashboards, creating new surveys and enabling better data capture, providing support and troubleshooting with the team, and unlocking insights that better enable the wider team. You will also work with our external CRM partner to share the needs of the team and the business, and further develop the platform.

4. Inbound Sales - you will be responsible for managing our inbound sales leads, filtering and vetting them vs our sales framework, passing onto the sales team and wholesale partners where appropriate, or managing through the sales cycle to convert them into full time stockists.

5. Wholesaler requests - you will support the sales team with wholesale requests across both our national and regional wholesaler base, including everything from promotional and brochure features through to new line forms to set up more of our range with them.

6. Beerfinder - you will be responsible for maintaining and updating our Beerfinder, ensuring it’s reflective of the latest sales data, and ensuring we’re driving consumers into our customer's pubs across the UK.

7. Central accounts - ownership of all our centrally owned accounts (regions where we don’t have team coverage), supporting with tech, POS and other requests to keep them happy and pouring seamlessly.

8. Sales tools - you will be responsible for building, updating and maintaining our central sales tools including sales decks, category reports, commercial modellers and other tracking tools.

This is not an exhaustive list of duties and is subject to review in agreement with the postholder.

PERSON SPECIFICATION 

Qualification: Degree, preferably in a relevant area such as Maths, Economics, Engineering or equivalent

Behaviour:  someone who shares and displays the JUBEL culture:

I. Values Driven: our five values aren’t just words on a wall. They are the attitudes, behaviours and skills we value in our team to influence who gets hired, promoted, or let go. We embrace diverse personalities and working styles, but every team member lives and breathes our five values:

1. Thirsty: outstanding delivery through an insatiable drive, work ethic, and external competitiveness - want it

2. Action Oriented: working at race pace with a positive and open mind towards everything, doing beats talking

3. Sustainable: operating in a way so that our planet, relationships, sales and energy levels are all built to last

4. Off-Piste: safe = risky. Bold and brave approach with smart risks and no fear of failure

5. Curious: strong and broad appetite to learn - ask questions, be humble, embrace feedback

II. High Performance: We believe the best perk we can offer people is a team of great people to work with who are equally motivated, passionate and driven.

III. Freedom & Responsibility: People who take real responsibility are rare - self-starting, motivated, disciplined, proactive, not letting anything slip through the net, and working as hard on their own as they do in front of others. We hire for real responsibility so we can have true autonomy. You are treated like an adult and trusted, so you won’t be asked where you are or what you’re doing.

Knowledge & Experience

• Experience in a highly analytical role, handling data sets

• Effective negotiation and a strong understanding of commercials

• A good understand of supply chains, operations and logistics

• Strong experience of building & managing key internal and external relationships

• Experience with tools like Microsoft Excel and Tableau (or equivalent)

Skills

• Analytical

• Organised

• Problem solver

• Attention to detail

• Commercial

 

OTHER DETAILS

Start date: as soon as possible

Location: Office Based in Kennington, London

Salary banding: £30,000

Annual gift: £100 gift budget for each year you are with the business (e.g. year 3 = £300 to spend however you wish)

Holiday policy: flexible holiday policy

Wellbeing: private healthcare (post probation) plus monthly personal wellbeing budget

Team engagement: annual ski trip in March with everything apart from spending money covered by the company

JUBEL is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, colour, religion, sex, sexual orientation, marital status, age, disability, national or ethnic origin, or other protected characteristic.