Customer Service Agent
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.
Role Overview
Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.
Key Responsibilities
- Provide the best possible experience for ticket buyers requiring assistance .
- Deliver outstanding customer care primarily via live chat and e-mail.
- Assist with requests for refunds, exchanges, and claims to minimise chargebacks.
Requirements
- 1–3 years of experience in customer service , preferably in ticketing or live events.
- Excellent communication and problem-solving skills.
- Ability to manage multiple requests efficiently and professionally.
- Experience with live chat and CRM systems is a plus.
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