English Speaking Customer Experience Officer

Job Description

English Speaking Customer Experience Officer (Remote) | UK Based | Garnet Trade

Garnet Trade is hiring an English Speaking Customer Experience Officer to deliver fast, clear, and human support experiences for our customers. This is a fully remote role open to candidates based in the UK.

What you will do

• Provide customer support in English via live chat and email
• Handle inquiries with empathy, clarity, and a strong sense of ownership
• Troubleshoot user issues, escalate when needed, and follow through until resolution
• Keep accurate case notes and maintain clean ticket workflows
• Spot recurring issues and share insights to improve product and support processes
• Support onboarding questions and guide users through the platform experience
• Work closely with internal teams to ensure customer feedback reaches the right place

What we are looking for

• Native level or near native English, both written and spoken
• 1+ year experience in customer support, customer success, or service roles (preferred)
• Strong communication skills and calm problem solving under pressure
• Comfortable using ticketing tools and working with structured processes
• A detail oriented mindset and high reliability in remote work
• Availability to work UK hours

Nice to have

• Experience in fintech, trading, or financial platforms
• Experience with Zendesk, Intercom, Freshdesk, or similar tools
• Ability to handle high volume support while keeping quality consistent

What you can expect at Garnet Trade

• Fully remote setup with a supportive, performance focused culture
• Clear workflows and training to help you succeed from day one
• A team that values customer clarity, speed, and accountability

How to apply

• Apply via LinkedIn with your CV. If you want, add a short note with:
• Your support experience and tools you used
• Your availability window in UK time

Location: Remote (UK)

Type: Full time

Garnet Trade is an equal opportunity employer. We welcome applications from all qualified candidates.