Senior HR Business Partner (Hiring Immediately)

JOB TITLE: Senior HR Business Partner- Aviation

LOCATION: London, Heathrow

HOURS: 40 hours per week, flexibility required to support a 24/7 operation

CONTRACT: Permanent

ROLE OVERVIEW AND PURPOSE

You will need to be a versatile, diverse and experienced HR generalist who has a proven successful record of leading and delivering all aspects of HR and IR with dedication and passion, whilst keeping abreast with changes in employment legislation. You be responsible for shaping the performance and development systems for all ABM Aviation UK Ltd team members as well as designing and supporting the company talent frameworks. This includes performance management, succession planning and workforce/human resource planning whilst guiding and managing Human Resources services for the Company.

Confidentiality is key as well as loyalty to the operational Directors, HR and the Company. You need to be able to give a clear picture with full understanding of how each division or site is running and what is happening at all levels. Effective people skills are critical to always ensure good relationships with all team members and external contacts.

You will also be responsible for developing and implementing the HR planning of each division or site and l produce accurate and timely HR reports monthly in order to provide accurate information to the Senior HR Director and operational leads.

KEY RESPONSIBILITIES

The Senior HR Business Partner is the strategic People partner for ABM's London Heathrow Passengers Requiring Support (PRS) contract. Partnering with the Account Director and senior operational leadership team, the role translates the contract strategy and ABM UK & I People Strategy into a focused account people plan with clear priorities, ownership and measurable outcomes. 

Reporting initially to the VP, HR UK & Ireland, the role is accountable for ensuring people priorities support safe and consistent service delivery, colleague experience, operational performance and client confidence within a complex, high-profile 24/7 aviation environment. 

This is an individual contributor role with no direct reports. It delivers outcomes through influence: coaching operational leaders, building manager capability and bringing together the right People specialists and business stakeholders to deliver agreed priorities. 

The role has a critical focus on strategic workforce planning, frontline leadership capability, talent and succession, colleague engagement and voice, attendance, retention, performance, inclusion and workforce stability. It uses people, operational and client insight to identify root causes, anticipate risk and target action where it will have the greatest impact. 

The role also provides senior People leadership for organisational change, employee and industrial relations, business-critical people risks and people-related client governance, working closely with Employee Relations, Recruitment, Learning & Development, Talent, Engagement, Communications Shared Services, People Insights, HR Technology and People Programmes. 

KEY RESPONSIBILITIES 

Strategic Account Partnership and Client Alignment 

• Lead the development and delivery of the London Heathrow PRS account people plan, aligned to the contract strategy, ABM UK & Ireland People Strategy, operational priorities and Enterprise strategy. 

• Act as a trusted adviser to the Account Director and senior operational leadership team, providing commercially focused, practical and insight-led People advice. 

• Build effective relationships with relevant client stakeholders and contribute to people-related client governance, reviews and improvement plans. 

• Translate operational priorities, service requirements and client expectations into clear workforce, leadership, culture and colleague-experience outcomes. 

• Ensure people activity supports contract performance, service continuity, colleague experience and client confidence, escalating material risks to the HR Director. 

Leading Through Influence and Integrated People Support 

• Deliver outcomes through influence rather than formal authority, setting clear expectations with leaders and maintaining accountability for agreed people outcomes. 

• Coach and challenge operational leaders and managers to build ownership, capability, consistency and confidence in people leadership. 

• Bring together Employee Relations, Recruitment, Learning & Development, Talent, Engagement, Shared Services, People Insights, HR Technology, Communications and People Programmes around the account's priorities. 

• Establish clear ownership, handoffs, timescales and escalation routes so specialist support is joined up, timely and aligned to operational need. 
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