Campus Safety Ambassador - Reception

Job Title: Campus Safety Ambassador - Reception

Location: London South Bank University (Southwark)

Reports To: Deputy Workplace Manager

Contract Type: Full-time, Permanent

Hours: 11:00 - 20:00 40hrs per week

Pay rate: £13.85

Job Purpose

To provide a visible, approachable, and professional presence across LSBU campus, ensuring a safe, secure, and welcoming environment for students, staff, and visitors. Campus Safety Ambassadors (CSAs) are cross-trained in both security and Guest Services (GS) responsibilities, acting as the first point of contact and support for all campus users. Campus Safety Ambassadors are a dedicated team across the LSBU campus to provide resilience across all roles and teams with a detailed orientated approach.

Key Responsibilities

-Student and Visitor Experience

-Confident and competent user of the LSBU Visitor management & pass system.

-Act as the face of LSBU, delivering a friendly and professional welcome at all times.

-Provide directions, information, and support to students, staff, and visitors.

-Promote and assist with the use of the SafeZone app and other campus safety tools.

-Support LSBU events such as Welcome Week, graduations, and open days.

Security and Safety

-Respond to and coordinate First Aid or Security incidents

-Comply with legal obligations and safety requirements of the role

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies

-Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)

-Conduct regular patrols of campus buildings and grounds, including student residences.

-Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations.

-Control access to buildings and car parks, ensuring only authorised personnel enter.

-Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned

-Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution.

-To protect the customer's property, people, and assets

-To immediately report any systems malfunctions

Guest Services

-Operate reception desks, manage visitor sign-ins, and issue passes.

-To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them.

-Learn, know and be able to provide visitors and students with information on campus maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc

-To be highly visible, always available and the “go to” person for queries

-Answer switchboard calls and direct queries appropriately.

-Provide first aid and mental health first aid support as required.

-Ensure reception areas are tidy, professional, and welcoming.

Safeguarding and Welfare

-Actively engage with students to identify and support those in distress.

-Report safeguarding concerns and support LSBU's Student Services team.

-Undergo regular training in mental health awareness, Prevent, and cultural competency.

Operational Support

-Regular checks of buildings, ensuring all kit is functional, and logging work orders as required.

-To setup working areas as intended and functional, to ensure colleagues, students and visitors are setup for success and can be productive whilst on site.

-Support onsite facilities inspections and service audits, reporting maintenance issues and hazards.

-Proactively log work orders

-Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels

-Participate in emergency response drills and contribute to business continuity planning.

-Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements

-Administrative tasks and ad hoc reporting

-Creating, updating, and displaying signage as required

-To escalate any feedback relating to the service provided by the service team

-To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie

-Provide ad hoc cover and support to other work areas and teams

-Complete any reasonable management request or task

Person Specification

Essential

-SIA Door Supervisor Licence (or willingness to obtain)

-Experience in a customer-facing or security role

-Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence

-Immaculate grooming and personal presentation.

-Flexible, agile, and adaptable

-Ability to remain calm and professional in challenging situations

-Commitment to equality, diversity, and inclusion

-Essential to be able to process large volume of queries across multiple platforms

-Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

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Desirable

-First Aid and Mental Health First Aid certification

-Familiarity with incident reporting systems (e.g., OSHENS, ISARR)

Training and Development

-Cross-training in security and Guest Services.

-Access to customer and student experience training.

-Access to Mitie's “I Am Mitie” and “Leave it to Me” customer service programmes.

-Ongoing professional development and career progression opportunities.