Cafe Supervisor

Job Details

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Cafe Supervisor to join our team in London.

Location: London, SW1X 7HY
Rate of Pay: £17.95 per hour
Working pattern: 37.5 hours per week, 5 over 7 days, (Various shifts)

About This Role:

The Cafe Supervisor will lead and manage a team of six food runners, overseeing the delivery of hot and cold meals from the kitchen to patient feeding pantries across five floors. This role ensures the smooth service of approximately 420 meals daily across breakfast, lunch, and dinner. The ideal candidate will have experience in contract catering or retail, with a strong understanding of large-scale back-of-house operations, logistics, and labour budget management.

Key Responsibilities:

• Lead, schedule, and manage a team of food runners and tray line staff, ensuring smooth meal service across all wards.
  
• Train and coach staff on food safety, tray accuracy, patient identification, and customer service standards.
  
• Ensure adequate staffing coverage and monitor performance, escalating issues when needed.
  
• Oversee meal tray assembly, checking diet codes, allergies, textures, and patient preferences.
  
• Verify patient identification protocols and manage timely distribution and collection of meals.
  
• Coordinate special diets, late trays, substitutions, and communicate with nursing teams and dietitians.
  
• Enforce food safety, hygiene, and infection control policies, including daily inspections and documentation.
  
• Assist with tray line operations, basic prep, portioning, and restocking during peak periods or staffing shortages.
  
• Respond promptly to patient meal concerns, maintaining high standards of service and professionalism.
  
• Uphold confidentiality, safeguarding, and privacy standards at all times.
  

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
  
• Life assurance scheme
  
• Pension scheme
  
• Holiday allowance
  
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
  
• Eye care
  
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
  
• Family friendly support
  
• Regular social events and communication with our leaders
  
• A holiday purchase scheme
  
• Volunteering days
  
• Professional subscriptions
  
• Recognition schemes and people award
  
• Long service awards
  
• Access to some great high street discount vouchers
  

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun