IT Support Engineer

IT Support Engineer

Location: London
Working pattern: Hybrid, three days in the office
Salary: £30,000
Contract: Permanent, full-timeZachary Daniels Recruitment is partnering with a well-established consumer-facing business to recruit an IT Support Engineer for its growing internal technology team.

This is an excellent opportunity for an enthusiastic and customer-focused support professional who enjoys being hands-on, solving problems and taking ownership of user issues.

You will become a key point of contact for colleagues across a busy multi-site organisation, providing day-to-day technical support while gaining exposure to wider technology deployments and infrastructure projects.

What you'll be doing:

Acting as the first point of contact for IT queries and service requests
Logging, prioritising and resolving incidents through the IT service management platform
Troubleshooting laptops, desktops, printers, mobile devices and other business hardware
Supporting users across Windows, macOS, Android and iOS
Managing user accounts, password resets and access permissions
Supporting Active Directory and Google Workspace environments
Completing onboarding and offboarding activities for employees
Carrying out basic network troubleshooting, including Wi-Fi, IP addressing and physical connectivity
Supporting the setup and deployment of hardware across different business locations
Escalating more complex issues with clear and accurate technical information
Creating straightforward user guides and maintaining support documentation
Identifying recurring issues and working with the wider IT team to improve service reliabilityWhat we're looking for:

Previous experience in a service desk, desktop support or IT support position
Good knowledge of Windows and macOS environments
Experience with Active Directory and Google Workspace would be beneficial
Confidence troubleshooting hardware, software, access and connectivity issues
A basic understanding of networking, including Wi-Fi, IP addresses and physical connectivity
Strong customer service and communication skills
A practical, proactive attitude and willingness to take ownership
The ability to explain technical issues clearly to non-technical users
Experience supporting users across multiple locations would be advantageous
A genuine desire to learn and progress within IT operations and infrastructureThe business is continuing to develop its internal technology capability, making this a strong opportunity for someone who wants to build on their support experience and gain broader technical exposure.

If you're looking for a hands-on IT support role with excellent training, exposure and progression opportunities, apply today.

BH37630