Operations Manager - London South East Depot

Job reference number 327569

Operations Manager - London South East Depot

Starting salary £56,412 per annum, 15% on-target bonus £3,000 car allowance
25 days annual leave plus bank holidays, health & dental care options and pension scheme

Full time, Permanent

PFW London South East Local Depot, Crayford, DA1 4QX

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.

We’re on the lookout for an experienced Operations Manager to head up a team of 140+ indirect & 5 direct reports at our London South East Depot . It’s a pretty big role: with an average of 84 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.

About the role

As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of 45,000 parcels per week, but that’s not all. It'll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.

Attendance pattern: 41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 - 15:00

About you:

We are looking for a people focused, hands on, visible leader with the following skills and experience:

• Leading and developing a team of mangers to improve performance and guide through periods of change
• Ability to build strong relationships with your team, unions and key stakeholders
• Excellent visible leadership and communication skills demonstrated in an operational environment
• Ideally with a background in express parcels and some experience working in a unionised environment.
• Analytical skills – ability to interpret detailed management information
• CPC qualification would be advantageous
• Ability to negotiate contracts with self employed owner drivers

Closing date: Sunday 7th September. Please note, this advert may close early

Assessments: 22nd - 24th September

About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

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Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here:

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