HR Operations Partner (FTC)

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

The HR Operations Partner plays a critical role in delivering efficient, accurate, and compliant HR services that support the full employee lifecycle. This role is responsible for ensuring the smooth execution of core HR processes, maintaining data integrity across HR systems, and driving operational excellence within the HR function. By acting as a central point of coordination for HR operations, the HR Operations Partner enables the broader HR team to deliver on strategic initiatives while ensuring consistent and positive employee experience. 

• Serve as the primary point of contact for HR operational matters, ensuring smooth execution of HR processes including onboarding, offboarding, employee changes, and HRIS updates. 

• Maintain accurate and up-to-date employee records in accordance with legal requirements and company policies. 

• Partner with payroll, finance, and other cross-functional teams to ensure data accuracy and timely processing of employee information. 

• Support the implementation, maintenance, and optimisation of HR systems (e.g., HRIS, performance management, time tracking). 

• Assist with HR compliance initiatives, including audits, policy reviews, and employment law updates. 

• Develop and refine HR processes and standard operating procedures to improve efficiency and service delivery. 

• Generate reports and analytics for workforce metrics, headcount tracking, and compliance purposes. 

• Act as a trusted advisor to managers and employees on HR operational policies and procedures.

• Coordinate and support employee engagement programs, recognition initiatives, and internal communications in close collaboration with the HRBP team.

Qualifications

5+ years of experience in HR operations or HR generalist roles.

CIPD Level 5/7 +

Strong knowledge of HR systems and tools.

Solid understanding of employment legislation and HR best practices.

Exceptional organisational skills and attention to detail.

High level of proficiency in Microsoft Excel.

Solid skills in Microsoft Word and Powerpoint.

High level of integrity, confidentiality, and professionalism.

Excellent communication and interpersonal skills.

Experience:

Experience working in a fast-paced, high-growth, or global environment.

Familiarity with data privacy regulations and global HR operations.

Experience with payroll an advantage

Experience working in multiple European geographies an advantage – especially any of Spain, Belgium, Norway as well as the UK.

Additional Information

Some of the benefits of working @Squaretrade include:

• Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
• Respect for your work-life balance
• A paid volunteer day to give back to the community

The Team: