Director of COO Office (Chief of Staff)

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Role - Director of COO Office / Chief of Staff

Location - Farringdon, London (Hybrid, 3 days in office)

During an exciting period of change and transformation at Royal Mail, we have a new opportunity for a Director of the COO Office. Acting as a strategic partner and Chief of Staff to the Chief Operating Officer, you will driving critical projects and ensure seamless execution of organisational priorities. You will oversee the end-to-end management of strategic initiatives, aligns cross-functional teams around common goals and enhances operational effectiveness across the business.

As a trusted advisor, you will extend the COO’s bandwidth by shaping company strategy, providing insightful analysis and maintaining clarity of communication. Exceptional leadership, commercial acumen and problem-solving abilities are essential to succeed in this dynamic, high-impact position.

Key Accountabilities

• Lead cross-functional initiatives, ensuring teams deliver against shared objectives on schedule
• Provide analysis, insights and recommendations to inform executive decision-making
• Develop and translate key communications into presentations and other formats for internal and external audiences
• Ensure successful implementation of programmes within the COO function, managing compliance with performance measures
• Identify potential roadblocks, mitigate risks and propose proactive solutions to challenges
• Track and report on key performance metrics, refining strategy as required

Key Skills & Experience

• Proven track record in delivering complex projects within a matrix-managed organisation
• Collaborative leadership style with the ability to influence and build trust across teams
• Strong stakeholder management, capable of forging relationships to meet tight timelines
• Deep understanding of operational KPIs and their impact on overall business performance
• Comfortable dealing with ambiguity
• Demonstrable strategic and analytical thinking, with a focus on both big-picture and detail-oriented work
• Track record of drafting influential and impactful written communications for senior audiences, e.g. board packs
• Experience in a senior leadership role, ideally as Chief of Staff or a similar strategic operations position
• Effective cross functional communication skills at all levels from frontline to senior execs
• Proactive, solution-orientated mindset with robust risk-management skills

What’s in it for you?

• Competitive salary & car allowance
• 35% bonus
• 35% long term incentive plan
• Full family private medical
• Leading pension scheme
• 30 days annual leave

What’s the next steps?

If your profile is good fit, you will be contacted by a member of our recruitment team who will discuss the role in depth and explain the interview process.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here:

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