Technical Support Officer - Applications (SC5)

Lewisham Council
Catford, Greater London

Job Category: IT

Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU,

Lewisham Council

Hours per week: 35

Start date: Immediate start

Salary: £19.10 per hour

Job description

Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.

Key Responsibilities

Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.


Essential Requirements

Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.

Posted 2025-10-09

Recommended Jobs

SEN Teacher | Lewisham | January 2026

Marchant Recruitment
London

Are you a committed and knowledgeable SEN Teacher wanting to join a thriving Lewisham school from January 2026? This role is for a SEN Teacher who will combine hands-on teaching with strategic suppor…

View Details
Posted 2025-11-25

Global Monitoring Functional Excellence Lead

Development
London

Summary The Functional Excellence Lead (FEL) leads the operational advancement of assigned Monitoring strategic capabilities across Novartis Global Clinical Operations. This role ensures i…

View Details
Posted 2026-01-12

Full-time Nanny-Housekeeper in Notting Hill, London, Job ID J1FCB7

Little Ones UK Ltd
Notting Hill, Greater London

A lovely family based in Notting Hill, London, is looking for a full-time, live-in Nanny-Housekeeper to provide dedicated care for their children while maintaining the cleanliness of their property. …

View Details
Posted 2026-02-24

Account Executive (Specialty Lines)

Harrison Holgate
London

The Opportunity On behalf of a highly respected and well-established insurance brokerage, we are supporting a strategic growth initiative focused on investment hires across multiple specialty lines. …

View Details
Posted 2026-01-18

Project Manager - Broadcast Media

Central London

Technical Project Manager – PayTV Join a high-growth Data Analytics (SaaS) start-up business with a global reach! As part of this mission, they are looking for Technical Project Manager to be part…

View Details
Posted 2025-11-09

Year 2 Teacher — Battersea

Marchant Recruitment
London

A well-regarded Good school in Battersea seeks a dedicated Year 2 Teacher to join its KS1 phase on a Full-Time basis from January 2026 . The successful Year 2 Teacher will take part in pre-ter…

View Details
Posted 2025-10-22

Finishing Joiners

Stratford, Greater London

Finishing Joiners CAPTION: Job details Posting date: 19 February 2026 Hours: Full time Closing date: 21 March 2026 Location: Glasgow, Scotland Remote working: On-site only …

View Details
Posted 2026-02-21

Software Engineer

LinuxRecruit
London

If you’re looking for a comfortable 9 to 5, something well established, structured, and where you’re told exactly what to do, this won't be for you. But if you want to build something extraordinary f…

View Details
Posted 2025-10-09

Cloud Systems Engineer - Azure- FinTech

Quant Capital
London

Cloud Systems Engineer – Fintech £120,000 Plus Bonus Quant Capital is urgently looking for a Cloud Systems Engineer to join our high profile client. Our client is an established fintec…

View Details
Posted 2025-09-10