Technical Support Officer - Applications (SC5)
Job Category: IT
Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU,
Lewisham Council
Hours per week: 35
Start date: Immediate start
Salary: £19.10 per hour
Job description
Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.
Key Responsibilities
Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.
Essential Requirements
Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.
Recommended Jobs
French & Spanish ECT Teacher - Supportive Induction -...
ECT: French & Spanish Teacher – Start Your Career with Nurturing, Structured Induction – Havering A nurturing and supportive secondary school in Havering is seeking an enthusiastic MFL ECT …
Temporary Live-out Nanny, Job ID J1DE6B
A lovely family in Islington, London, is looking for a Full-time Live-out Nanny to cover their current Nanny, who is on maternity leave and provide proper care for their three active school-aged chil…
Trading Operator
About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical comp…
CAMHS Consultant Psychiatrist
We are seeking an experienced Consultant Psychiatrist to join an Adolescent Inpatient Eating Disorders Service within a leading private hospital group in London. This is a fantastic opportunity …
Deputy Head of Stages (Volunteer Role)
Your Pride In London Year after year, London's Pride celebrations bring people together in amazing ways. The connections and community we build lay the groundwork for a brighter, more inclusive fu…
Indirect Tax Manager : Deals Tax, London
A newly created role in this specialist Big 4 team, focusing on working clients who are buying or selling businesses and assets, ensuring compliance and mitigating VAT risks. You'll be part of a dyna…
Lead Finance and Business Analyst
About Attest Attest helps businesses connect with real consumers to make confident, data-driven decisions. We’re a curious, collaborative, and data-informed team — and we’re looking for a Finance …
SEN Teaching Assistant - Merton - January 2026
An inclusive primary school in Merton is recruiting a SEN Teaching Assistant for a January 2026 start. This SEN Teaching Assistant role supports pupils with diverse learning needs in a caring, struct…
Year 5/6 Teacher Vacancy - Excellent School in Barnet
Role: Year 5/6 Teacher Location: Barnet, London Contract: Full-Time, Maternity Cover Start Date: January 2026 Salary: Competitive (Dependent on experience) About the School Our c…
Part-time Housekeeper in Kilburn, London, Job ID J1F7C9
This lovely family based in Kilburn, London, is looking for a Part-time Housekeeper to maintain the cleanliness of their home. All general Housekeeping duties are required in this role Working hou…