Application Support Analyst - Endur
About the Role
We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.
Key Responsibilities
- Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
- Monitor system performance, investigate issues, and coordinate with development teams for fixes.
- Manage change requests, enhancements, and system upgrades in line with business requirements.
- Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs.
- Create and maintain technical documentation, runbooks, and support procedures.
Required Skills & Experience
- 8-10 years of hands-on experience in Endur application support .
- Strong knowledge of energy/commodity trading workflows and processes.
- Excellent problem-solving, debugging, and analytical skills.
- Experience with incident, problem, and change management (ITIL framework preferred).
- Ability to work in a fast-paced, business-critical environment with strong communication skills.
Nice to Have
- Exposure to cloud technologies (AWS and/or Azure) .
- Experience with automation and Scripting for support processes.
- Familiarity with DevOps practices and CI/CD pipelines.
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