Groups, Meetings & Events (GME) Planning Executive - Maternity Cover

Company Description

As a Groups, Meetings & Events (GME) Planning Executive, you’ll be at the heart of our London cluster’s planning machine - owning the full booking journey across our properties, picking up converted bookings, building lasting client relationships, planning and organising down to the last detail, ensuring every event is seamlessly handed over to our Operations teams and followed up with accordingly.

This role primarily focused on our long-lead business (think annual corporate offsites with months of back & forth, weddings for the big lead up to that special day and everything in between), across all segments. However, does require adaptability on our short-lead business (fast turnaround, rapid conversion) to flex where needed to support that superb handover and delivery. You will also be responsible for our billing account management, ensuring all deposits are received on time and no account left open, along with building relationships with our Operations teams and running weekly meetings to brief them on the upcoming events at their hotel. Above all, you’ll remain flexible and intuitive, following business needs as they evolve, balancing priorities without gaps or excuses.

Job Description

What you'll do...

• Booking Journey Ownership: Manage bookings from the point of confirmation, to follow up – allowing Ops to do their thing delivering in the gap between handover and follow up.
• Client Service Excellence: Deliver outstanding service through prompt responses, site inspections, hotel tours, and thoughtful follow-ups.
• System Management: Use Delphi & Opera to block space, generate contracts, create function sheets, raise invoices, input room lists, track deposits/payments - all in line with SOPs.
• Short-Lead vs Long-Lead Balance: Flex between urgent, short term bookings and strategic, relationship-led long-term business with equal attention.
• Communication: Build strong relationships with hotel departments and central teams, ensuring smooth operational handovers and flawless execution.
• Revenue Contribution: Feed into upselling for each property, whilst balancing client relations to maximise revenue opportunities at every point of the client lifecycle.
• Cross-Site Support: Conduct site inspections, Ops meetings and ad hoc requests across all London hotels, supporting the wider GME team with proactive sales and ad-hoc projects.
• Operations Handover: Attend and contribute to weekly ops meetings, ensuring all details are communicated and follow-ups are actioned.
• Client Relationships: Prioritise developing client connections to drive loyalty, repeat business, and reputation as the go-to contact for GME in London.
• Culture & Teamwork: Contribute to a positive team culture, collaborate effectively, and bring creativity to problem-solving.

Qualifications

What we're looking for...

• A people person who’s great at growing and nurturing long lasting relationships
• We’re big on enthusiasm and those who get a kick out of working autonomously
• People who enjoy working in a place where things move and change quickly
• You’re looking for a place where you can be you; no clones in suits here
• You’re passionate about hospitality – whether that’s a drink, a meal, an event or a bed for the night
• We leave our egos at the door and help each other to get the job done
• You’re up for doing things differently and trying (almost) everything once
• If we get stuck in a lift together, we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other, and has fun along the way

Additional Information

What's in it for you...

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.