Client Success Analyst - Blueflame AI
- Manage production support requests: Address and resolve client queries and escalations promptly and professionally.
- Daily Client Interactions: Interacting with clients throughout the day on product inquires and acting as an escalation point for client counterparties and internal teams for appropriate issue resolution.
- Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the support inquiries.
- Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering teams to ensure that the platform meets technical requirements.
- Provide Training and Support: Provide training sessions and support to customers as needed.
- Documentation: Write and maintain documentation for support processes and best practices to facilitate knowledge sharing within the team.
- Stay Updated with Trends: Keep abreast of the latest trends and technologies in AI software, including new frameworks, libraries, and tools.
- Bachelor's Degree and 1 year of relevant experience in customer service and/or technology field
- Proven track record of managing client expectations, requests, and appropriate timelines
- Strong communication skills and the ability to explain technical issues to non-technical users
- Experience working on cross-functional teams to deliver on client needs
- Experience in a Financial Services or Investment Technology setting, in a client-facing role, is preferred
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