Delivery Portfolio Manager

Role overview:

Delivery Portfolio Manager
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 5

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Delivery Portfolio Manager in Technology is responsible for overseeing the delivery of a portfolio of projects, programmes, and continuous delivery streams that align with the strategic objectives and priorities of the organisation. The portfolio manager ensures that the portfolio is well-governed, risk-managed and value-driven, and that the benefits and outcomes are realised and communicated to the stakeholders.

This role will lead the Delivery team that is responsible for ensuring cross collaboration and standardisation across the delivery of the Core Platforms with a particular focus on Supply Chain and Contact Centre transformation. The role ensures outcomes are delivered efficiently in complex operational environments, enabling improved customer experience, operational resilience, and business value.

With line management responsibility, the Delivery Portfolio Manager also provides guidance, support and coaching to the Lead, Senior and Delivery Managers, along with wider teams within the portfolio.

The role will draw on experience and foundation of how to deliver outcomes in complex, matrix environments, and will be responsible for ensuring we are set up for success to deliver milestone tracking, dependency management and having the right processes and disciplines.

Another key element of the role is building strong relationships with their peers in the delivery teams, as well as the management and Senior Business teams. The role will work in a cross-functional, multi-location team as a business partner, trusted advisor and the first point of escalation.

Role overview:

• Define and maintain the portfolio vision, scope, objectives, roadmap and ensure alignment to strategic priorities across Supply Chain and Contact Centre operations in collaboration with the senior leadership and relevant stakeholders.
• Engage senior leaders across Supply Chain, Logistics, Warehousing, Contact Centres and Technology
• Establish and implement effective portfolio governance, processes, standards, and tools to ensure quality, consistency, and alignment across the portfolio.
• Monitor and report on the portfolio performance, progress, status, risks, issues, dependencies, and benefits realization using appropriate metrics and dashboards.
• Manage the portfolio budget, resources, and dependencies.
• Facilitate portfolio prioritization, planning, and delivery, and resolve any conflicts or escalations that arise within or across the portfolio.
• Identify and manage portfolio risks and issues and implement mitigation and contingency plans as needed.
• Ensure that the portfolio aligns with the organizational strategy, vision, values, and culture, and supports the achievement of the strategic goals and outcomes.
• Engage and communicate effectively with the senior leadership, stakeholders, sponsors, customers, and other portfolio groups to ensure alignment, collaboration, and stakeholder satisfaction.
• Provide leadership, direction, guidance, and coaching to their team and teams within the portfolio, and foster a culture of learning, innovation, and continuous improvement.
• Conduct portfolio reviews, audits, and evaluations, and implement lessons learned and best practices to enhance portfolio performance and maturity.

Experience:

• Extensive experience delivering Supply Chain technology transformation (e.g. warehouse automation, WMS programmes, logistics optimisation).
• Strong experience in Contact Centre technology change (multi-media communications, CRM, routing, AI technology to support customer experience and drive customer satisfaction).
• Proven experience in project and programme management, along with portfolio management, preferably in the technology sector.
• A strong knowledge of portfolio management methodologies, frameworks, tools, and best practices, and the ability to apply them in a complex and dynamic environment.
• A proven track record of delivering successful portfolios of technology-enabled change that meet the strategic objectives and expectations of the organization and the stakeholders. With particular experience in Supply Chain and Contact Centre Management. Warehouse automation and transformation and Contact Centre transformation experience essential
• Excellent leadership, communication, interpersonal, and stakeholder management skills, and the ability to influence, motivate, and inspire others.
• Strong analytical, problem-solving, and decision-making skills, and the ability to handle ambiguity and uncertainty.
• Highly organised, detail-oriented, and results-driven, and the ability to manage multiple priorities and deadlines.
• A passion for technology, innovation, and continuous improvement, and the ability to adapt to changing needs and requirements.
• Financial acumen - supporting financial management (planning, tracking, reporting & forecasting) across the program, in collaboration with finance teams
• Experience of implementing business solutions (enabled by technology)
• Ability to manage multi-party delivery teams (internal teams & 3rd party suppliers)
• Proven track record of influencing senior level management and stakeholders
• Maintaining business buy-in and adoption to the solution throughout the delivery lifecycle
• Understanding and reporting on dependency impact related to milestone health

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.