Supply Chain Coordinator - 12 month Fixed Term Contract

An exciting opportunity for a Supply Chain Coordinator has arisen here at FitFlop. You’ll be joining our wider Operations team, located in the UK, HK, SG, VN, and the USA, and providing best in class customer service to our International Distributors. You’ll be the main point of contact between Distributors, freight forwarders, factories, and global FitFlop teams; managing the end-to-end process of order fulfilment. You will be responsible for managing an assigned Distributor account base and have responsibilities in areas relating to Operations and Supply Chain, including orders, purchase orders, production timeline management, shipping, invoicing, and customer queries.

The Responsibilities:

• Ensuring and maintaining a high level of customer service with our Distributor partners, including onboarding new Distributors
• Receiving and accepting Distributor orders via FF365 (B2B Portal) and ensuring that the associated purchase order is raised and sent to the vendor, and managing the purchase order process from end to end
• To facilitate fast, accurate and on time ordering, shipping, and delivery of distributor orders
• Checking shipping documents such as Bills of Lading and Certificates of Origin
• Highlighting factory delays/improvements to the Distributors and SCM, and ensuring the orders are updated in our ERP / Navision
• Ensuring distributor sales invoices are raised and presented on authorised GRD and that the payment process is managed within distributor payment terms
• Helping to lower exceptional and additional costs wherever possible
• Be a great team member by providing support and absence cover for colleagues where necessary
• Ensuring communication of day-to-day impact issues accurately and in a timely manner to the Supply Chain Manager, Distributors and Asia Operations, maintaining maximum visibility and transparency
• Ensuring all parties are conforming to Standard Operating Procedures (SOPs) and highlighting areas for improvement as they arise
• Sense checking all aspects of costs and associated invoicing and ensuring they match the current rate card
• Maintenance of all sales orders, purchase orders, and Distributor orders on the exceptions and outstanding to ship reports
• Managing Distributors, factories (through Asia Operations) and Distributor freight forwarders to ensure monthly and quarterly shipping targets are met
• Assisting with movement solutions for ad hoc procurement e.g. Point of Sale (POS), Point of Purchase (POP), samples etc.
• Helping to implement or improve new methodologies and initiatives as required, using trials as appropriate
• Following delivery of orders: managing packaging, order and quality feedback and processing claims using SOPs
• Processing Letters of Credit, Stand By Letters of Credit and Bank Guarantees when necessary
• Creating commercial invoices and pro-forma invoices
• Supporting the Credit Control team to match incoming payments from distributors against outstanding invoices
• Assisting Accounts Payable to process factory invoices
• Managing key tasks assigned to you from beginning to end
• On occasion, lead meetings with various departments

The Person:

• System and administration skills developed on modern ERP systems e.g. Navision, NetSuite, SAP, Infor etc.
• A good understanding of general merchandise ordering processes
• A good knowledge of customs documentation requirements, customs clearance processes and alternative payment processes i.e. LC, SBLC etc.
• Excellent skills on Microsoft programs, particularly Excel
• Excellent attention to detail
• Experience working on modern ERP systems
• Strong numerical, analytical, and interpretive skills
• A proactive and “can do” attitude
• A willingness to push yourself beyond your comfort zone and develop your working knowledge in new areas
• Strong interpersonal and communication skills
• Ability to initiate and build good working relationships with other team members

The Benefits:

• 👟 Product Allowance
• ⏰ Hybrid and flexible working hours
• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)
• 🎂 A day off for your Birthday
• 🌴 25 days holiday + Bank Holidays
• 🗺️ Work from anywhere for 2 weeks
• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• 📚 Career development allowance ( Personal allowance to use on career development)
• 🏥 Private health care and or dental care (provided by AXA and DenPlan
• 🤩 Socials organised by Wellbeing and Feel Good group
• ➡️ Check out our to learn more!