EA Customer & Product Holdings

Job Description:

Enterprise Architect - Customer and Product Holdings
London, Stains or Manchester - Hybrid
Permanent

We make health happen
At Bupa, we're on a mission to help people live longer, healthier, happier lives-and to make a better world. With no shareholders, our focus is on our customers and the communities we serve. We're leading a digital transformation that's reshaping healthcare, and we're looking for an Enterprise Architect to help us drive that change.

This role is central to how we define and deliver customer and product capabilities across Bupa. You'll help us build flexible, scalable architecture that supports a wide range of customer types-from individuals to businesses-and ensures our products are easy to manage, adapt and grow. You'll be working across UK and global markets, helping us stay agile, compliant and customer-focused.

Key Responsibilities
As an Enterprise Architect, you'll:

• Lead the development of enterprise-wide architecture strategies that support Bupa's long-term goals
• Oversee the design of product catalogues that are flexible, extensible and not tied to specific systems
• Make sure our products are accessible to B2B, B2C and B2B2C customer groups
• Use data to drive insights into product uptake and inform roadmap improvements
• Integrate regulatory compliance into product architecture across varied customer segments
• Design for agility-supporting acquisitions, partnerships and new product launches
• Build rules to manage relationships between customer types and products
• Create future-ready architecture that supports new customer types like guests and prospects
• Oversee common digital capabilities across multiple business lines, including KYC
• Work closely with stakeholders across the business to align architecture with strategic goals

What We're Looking For
We're looking for someone who brings deep technical insight, strategic thinking and a collaborative mindset. You'll need:

• At least 7 years' experience in architecture, with 3+ years in healthcare
• Experience developing products for B2B, B2C and B2B2C customer groups
• Background in product-centric organisational structures
• Strong stakeholder management and consultative skills
• Experience with modern architectures and distributed systems
• Ability to interpret complex compliance requirements and integrate them into design
• Commercial acumen and experience contributing to business cases
• Skills in budgeting, project governance and quality management
• A future-focused mindset and a passion for innovation

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance for you and your family
• Enhanced parental leave
• Pension scheme
• Discounts on Bupa products
• Access to our wellbeing programmes and mental health support
• Opportunities for career development and learning

Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa". We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

IT

Locations:

London