Guest Services Associate
Press space or enter keys to toggle section visibility
Role
We are currently looking for a Guest Services Associate to join our team of associates at Rosewood London. Our Guest Services Associates are appointed to consistently deliver a seamless telephone service to all our internal and external guests. This role plays an integral part in delivering a memorable guest experience. This role offers a schedule of 40 hours spread over 5 working days.
Key expectations of this role are
- Efficiently answering phone calls by using Rosewood correct telephone etiquette at all times.
- Providing the highest standard of customer service, striving to go extra mile by being Intuitive, Refined and Engaging.
- Ensuring clear, complete and legible information is taken from our guests and is forwarded to the appropriate department to satisfy their requests.
- Having a thorough knowledge of all services offered by the hotel and its dining facilities.
Profile
- The ability to work in a team and build relationships with the others.
- Being self-motivated.
- Having a passion for guest service and taking ownership of the guest experience.
- Possessing a proficient level of written and spoken English.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Recommended Jobs
Senior HR Business Partner - ER focus 12 M FTC
Senior HR Business Partner job - 12 Month FTC - London - Hybrid c70-75k plus bens Employee relations focus Your new company A leading property business. Your new role As a Senior HR ...
Social Housing Solicitor - City of London
Job Details Role: Social Housing Solicitor Leading law firm looking to recruit dedicated and experienced Social Housing Solicitor for highly sought permanent position. Gemini Recruitment ar...
Research & Insight Manager
About Corndel: Do you want to deliver meaningful impact at scale? Be part of a community that is purpose-driven? Join an inclusive, hugely ambitious, and successful team? This is a fantastic oppor...
Loss Assessor
Due to growth a well respected firm of Loss Assessors are seeking an additional Assessor to cover a geographical area around the Home Counties and based close to the M25/M4 area. You will report ...
Geography Teacher - Outstanding School - Greenwich
*Geography teacher required to work on a full-time position *Geography teacher required to work within an Outstanding Independent school *Geography teacher to join a highly successful and well-res...
Senior Buyer
Leading the procurement across a range of categories (food and non food) Working cross functionally with internal stakeholders such as NPD, Finance and Supply Chain Develop long term relationshi...
Lead Service Designer - Contract
Lead Service Designer (Contract) 16th June - 18th July | Outside IR35 (likelihood of extension) Creating a better world through connected mobility for all. Toyota Connected is a new company...
Senior Business Development Manager
🕙 Role details: This is a full time role for 40 contracted hours per week 💷 Salary : £65,000 - £85,000 per annum + Performance related bonus (based on experience and track record) 🌍 Locatio...
Junior Urban Designer
Are you a recent graduate with a passion for placemaking, masterplanning, and residential design? We're working with a respected urban design practice that's expanding its team and looking for a brigh...
Client Onboarding Executive
The Client Onboarding Executive will support the efficient onboarding of investors into a range of retail investment products, ensuring compliance with AML and KYC regulations. The position requires ...