Customer Services Assistant

About OnCue Transport

OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.

Our Mission : Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.

Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.

Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.

Great service is paramount for our continued expansion and the trust of our partners.

The Job

The Customer Services Assistant is responsible for supporting the Customer Services team in all aspects of journey pricing, customer liaison and responding to customer complaints. The role combines customer service skills, administrative and compliance responsibilities ensuring exceptional customer satisfaction, smooth operations and regulatory adherence.

Day-to-Day Duties

• Checking journey data and pricing

• Journey and invoice reporting

• Customer liaison, predominately via email

• Customer complaint handling and responding including interviewing Driver Companions

• Administration including scheduling, filing and maintaining accurate records

Essential criteria

• Highly organised, detail-oriented and customer focused

• Good work ethic – hardworking, punctual and reliable

• An eye for detail and the ability to use their own initiative

• Clear verbal communication skills

• Basic understanding of how to use computers for data entry – Training provided