Customer Support Officer/Administrator

Do you have excellent customer service and communication skills?

Would you like to bring this to a company committed to a greener UK?

At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.

What will I be doing?

You will be part of the South East Administration Team, responsible for handling customer queries and requests through our CRM system.

Key responsibilities of the role include:

• Delivering excellent levels of customer service at all times.
• Managing incoming phone calls or correspondence customers, logging any queries customers may have to the relevant departments through the internal business channels.
• Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries.
• Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
• The successful candidate will also be expected to carry out general office admin and can benefit from the company succession plan, competitive rates of pay and an internal bonus scheme.

What are the requirements?

• You'll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well. You also need to be professional and efficient – ready to deal with tasks swiftly and accurately.
• Previous admin experience would be ideal, but it isn’t essential. What’s more important is the ability to build strong customer relationships plus basic qualifications: GCSE Maths and English (or equivalent) are desirable.
• Knowledge of the waste management industry would be fantastic but again, this is not obligatory.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.