Front of House Host

Front of House Host

London

Pareto FM

Full-Time | Monday – Friday

We’re looking for a confident and professional Front of House Host to deliver an outstanding workplace and visitor experience within a high-quality corporate environment.

This is a high-impact, client-facing role where you’ll be the first impression of the business — creating a warm, welcoming atmosphere while ensuring reception and meeting room operations run seamlessly.

If you’re organised, proactive, and take pride in delivering exceptional service, this is a fantastic opportunity to be part of a professional and supportive team.

The Role

As Front of House Host, you will be responsible for the smooth day-to-day running of reception, visitor management, and meeting room coordination.

You’ll play a key role in creating a professional, polished and welcoming environment for all guests, clients and employees.

Key Responsibilities

Reception & Guest Experience

• Deliver a warm, professional welcome to all visitors and guests

• Ensure the reception area is immaculate, well-presented and fully stocked at all times

• Maintain a consistent and visible presence at the front desk

• Notify hosts promptly of guest arrivals and manage waiting times effectively

• Offer refreshments and ensure guests are comfortable while waiting

• Coordinate visitor access and passes with building reception and internal teams

• Support cloakroom services and assist with hospitality requirements

Communication & Administration

• Manage the reception inbox, ensuring all queries are responded to promptly

• Review daily bookings and communicate requirements to relevant teams

• Manage and approve meeting room bookings via Outlook

• Handle same-day requests including rooms, equipment and visitor arrangements

• Produce daily reports on equipment and meeting room requirements

• Coordinate weekly office services such as flower arrangements and presentation standards

Meeting Rooms & Events

• Set up meeting rooms to a high, consistent standard

• Manage event bookings, room changes and last-minute adjustments

• Send reminders to hosts for key or high-profile bookings

• Carry out regular floor walks to ensure rooms are clean, stocked and ready

• Conduct daily occupancy checks across floors

Visitor & Workplace Support

• Escort visitors, contractors and employees as required

• Support workplace services such as locker management and leaver processes

• Act as a central point of contact for workplace queries and support requests

What We’re Looking For

• A strong customer service mindset with a friendly, professional approach

• Excellent communication and organisational skills

• Ability to multitask and stay calm under pressure

• High attention to detail and pride in maintaining a premium environment

• Confident using Outlook, booking systems and general office software

• A proactive, team-oriented attitude

Why Join Pareto FM?

• Be part of a high-quality, professional workplace environment

• Work within a supportive and collaborative team

• A varied, people-focused role where no two days are the same

• Opportunity to build experience within corporate workplace and facilities services

If you enjoy creating great first impressions, thrive in a fast-paced environment, and take pride in delivering exceptional service — we’d love to hear from you.