Senior Product Manager

Holistically manage an Online product management process from product planning and build, to launch and optimization – coordinating with stakeholders, UX and technology throughout that lifecycle. Act as the voice of the ‘customer’, translate needs into a product roadmap and backlog, constantly prioritize and manage the team’s capacity to maximize customer and business value.

Work with other Product Managers to collaborate on cross-product team dependencies. Develop strong working relationships with relevant business owners for M&S Business context and with Technology for retail-specific technology expertise.

The Online portfolio encompasses Online Selling, Service, App, Personalisation and International. Your role will be aligned to one of these key areas.

What you'll do

• Define and drive product strategy by translating customer, market, and technology trends into clear visions, roadmaps, and compelling value propositions that deliver commercial and customer impact.
• Own end-to-end product delivery across technology, operations, and customer experience, managing dependencies, risks, prioritisation, UAT, and feature release outcomes.
• Build robust, insight-driven business cases and conduct complex strategic and analytical work to identify opportunities, risks, and measurable business benefits.
• Lead cross-functional stakeholders and delivery teams, facilitating ideation, influencing prioritisation, and making informed trade-offs to maximise value.
• Champion agile product practices, managing backlogs, user stories, and sprint planning while promoting continuous improvement and high-quality delivery.

Who you are

• Extensive product management experience, delivering product strategies, roadmaps, and successful product launches with a strong focus on customer outcomes.
• Deep customer and domain understanding with strong technical capability, alongside excellent requirements gathering, competitive analysis, pricing, and financial planning skills.
• Proven experience leading product delivery in an Agile software environment to drive high-quality, customer-led outcomes.
• Strong stakeholder management and communication skills, with the ability to influence decisions, translate between technical and non-technical audiences, and act as a connector across teams.
• Experienced in people leadership, including line management and managing geographically distributed (nearshore and offshore) teams.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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