Client Services Assistant - Manchester

Client Services Assistant, Manchester

Fitch Learning is currently seeking a Client Services Assistant based out of our Manchester office.

What We Offer:

• You’ll be working in a brilliant team of Client Services Assistants and Manager, where you’ll be supporting delegates with their Professional Qualification requirements on a global basis.
• As part of a busy and collaborative team, you’ll be able to work at pace and deliver service excellence.
• Being part of Fitch Group, there’s great scope for development and progression.
• Hybrid working, with three days working alongside colleagues in our modern Manchester offices and two days working from home.

We’ll Count on You To:

• Administer delegate registrations for training courses and exams in line with our defined Service Levels for both Fitch Learning’s corporate clients, as well as self-funded delegates.
• Support learners with processing changes and cancellations to exams/programmes, process booking.
• data including confirmations and results through Fitch Learning systems and with 3rd party vendors.
• Support learners and clients by setting up access to learning platforms, portals and arranging access to learning materials and textbooks.
• Supporting administrative and logistical delivery of learning solutions working with internal stakeholders, clients and learners including travel and accommodation booking, progress reports, setup of classrooms and virtual learning environments, invoicing, performance reporting.
• Respond professionally and efficiently to learner and client queries via a range of communication channels, delivering excellent customer experience.
• Follow agreed processes and policies defined by clients and examining bodies, to ensure that bookings and associated invoices are accurate and issued in line with expectations.

What You Need to Have:

• Experience of working in a fast-paced, multi-channel environment, managing conflicting priorities of email responses, phone calls and internal requirements.
• Experience working in a similar high-volume role with defined Service Levels and tight deadlines. Excellent working knowledge of Microsoft Office including Outlook, Excel, Word and Teams and solid experience of communication systems such as Zoom/WebEx.
• An excellent attention to detail and customer service skills including challenging conversations
• We’re looking for someone who is enthusiastic, proactive in approach and has the ability to remain calm under pressure.

What Would Make You Stand Out:

• Experience of working in the financial services or learning industry
• Experience of using ZenDesk and Live Chat/Instant Messaging
• A proven track record of delivering against SLA targets and building positive relationships with client.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

A Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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