Account Executive

PURPOSE OF ROLE

At QBS, we do more than distribute software: we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 24 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape.

The Account Executive is a key driver of QBS's commercial growth, owning a portfolio of partner relationships while actively hunting new business opportunities. This is a role for someone who is equally comfortable picking up the phone to a lapsed customer as they are negotiating terms with a long-standing partner: someone who takes genuine ownership of their pipeline and pride in hitting their numbers. You'll manage the full sales journey end-to-end: generating and qualifying leads, onboarding new partners, growing existing accounts, and ensuring every customer interaction reflects QBS's commitment to service excellence.

KEY DUTIES AND RESPONSIBILITIES

Account Management

• Manage and maintain relationships with existing and new leads, building trust and rapport to unlock cross-sell opportunities
• Maintain and grow existing revenue by cultivating strong, lasting partner relationships
• Own account management of House Accounts, including account mapping and gap analysis
• Onboard new partners, supporting account set-up and early-stage relationship building
• Provide partner feedback to the business and help shape ongoing partner engagement initiatives

New Business & Lead Generation

• Proactively generate new leads of your own, profiling effectively to uncover opportunity
• Make a minimum of one hour of outbound calls daily to lapsed and potential customers
• Nurture and re-engage leads that aren't yet sales-ready
• Work closely with the Sales Manager to strategically target a wider market

Sales, Negotiation & Order Management

• Accurately generate quotes and manage the full sales cycle: following up, negotiating, revising, and closing
• Negotiate terms, pricing and discounts with customers
• Process and manage sales orders accurately, liaising with purchasing on ETAs and customer updates
• Achieve targets while growing turnover and margin, flagging and addressing any shortfalls early

Reporting & Data Integrity

• Provide weekly pipeline reports and updates
• Ensure CRM data is accurate, complete, and kept up to date at all times

Customer Experience

• Respond to customer complaints promptly and professionally, protecting the partner relationship

QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE

Essential:

1. Minimum of 2 years of sales experience (call centre, face-to-face, telesales, or account management)
2. Strong interpersonal and telephone communication skills, able to engage confidently at all levels.
3. Positive, proactive self-starter with a genuine "can-do" attitude.
4. Proven ability to manage, meet, and exceed sales targets.
5. Experience in pipeline management and working to KPIs.
6. Proficient with Microsoft Office and generally computer literate

Desirable

1. Experience or knowledge within the IT/software sector.
2. Experience in a fast-paced, target-driven environment.
3. Familiarity with CRM systems and pipeline reporting tools.

Benefits:

• Attractive salary
• Commission OTE
• Competitive contributory pension scheme
• Private Medical Insurance
• Healthcare scheme
• Cycle To Work scheme
• Life Cover
• Online retail discounts
• Full training and development programme
• Mentoring opportunities
• Opportunities for promotion and career progression

OUR INCLUSION COMMITMENT

At QBS, diversity and inclusion are fundamental to how we operate and grow as an organisation. We are committed to building a workplace that reflects a broad range of backgrounds, experiences, and perspectives, recognising that diverse teams drive stronger performance, better decision-making, and long-term success. We foster an environment where all employees are treated with respect, have equal opportunity to succeed, and are empowered to contribute meaningfully. We welcome talent at every stage of career development and value individuals who demonstrate professionalism, capability, and a commitment to making a positive impact.