Digital Account Manager

NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.

We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure and affordable solutions.

At the company's heart stands a group of very talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.

Position Summary:

NexGen Cloud is seeking a proactive and customer-focused Digital Account Manager to nurture and grow relationships with our existing SMB and mid-market customers. This role is ideal for someone passionate about delivering customer value in the fast-evolving world of GPU cloud infrastructure and AI computing. As a Digital Account Manager, you’ll manage a portfolio of existing accounts, ensuring satisfaction, driving solution adoption, and identifying new revenue opportunities. You’ll also help qualify and nurture inbound interest, working closely with our sales team to develop high-potential leads. This is a unique opportunity to join a company at the forefront of AI and high-performance cloud innovation.

Key Responsibilities

• Manage and grow a portfolio of existing SMB and mid-market accounts, with a focus on retention, upsell, and customer success.
• Build deep understanding of each customer’s business needs and map them to NexGen Cloud’s GPU and AI solutions.
• Identify and execute on cross-sell and upsell opportunities.
• Monitor account health and proactively address issues to ensure long-term satisfaction.
• Qualify new business opportunities and transition high-value leads to the sales team.
• Use CRM tools to track activity, maintain accurate forecasts, and manage pipeline health.
• Collaborate with internal teams (Sales, Marketing, Technical) to deliver a seamless and consultative customer experience.
• Stay current on trends in AI, GPU infrastructure, and cloud computing to effectively support customer conversations.
• Report regularly on account performance and growth opportunities.

Qualifications and skills

• Proven experience in Account Management, or a similar role in cloud infrastructure, GPU technology, or IaaS environments.
• Strong understanding of AI industry trends and tools, or a demonstrated ability to learn them quickly.
• Ability to drive revenue growth through relationship building, solution selling, and opportunity development.
• Excellent communication skills and a customer-centric mindset.
• Proficiency with CRM platforms such as Salesforce or HubSpot.
• Organized, analytical, and able to manage multiple priorities in a fast-paced environment.
• Self-starter with a proactive approach and a strong sense of ownership.

What We Offer:

• Competitive salary package
• Opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation.
• A collaborative and supportive work environment that encourages professional growth and development.
• Exposure to cutting-edge technologies and the opportunity to make a significant impact on the future of cloud computing.

We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce.

Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!