Client Advisor

This is a distinguished fragrance house born in Patagonia and crafted in Milan, known for its commitment to sustainability, innovation, and storytelling. The brand offers a unique olfactory journey rooted in nature, science, and art. With a growing international presence, they provide their clientele with a deeply immersive and artisanal luxury retail experience.

As a Client Advisor, you will act as a brand ambassador, playing a vital role in delivering a memorable and personal client experience. Working closely with the Team Leader and Store Manager, you will support day-to-day boutique operations while embodying the identity and ethos of the brand.

Responsibilities

• Deliver exceptional, personalised service to every client in alignment with the brand’s core values.
• Communicate the story, philosophy, and details of each fragrance through engaging storytelling and expert product knowledge.
• Cultivate lasting client relationships to encourage brand loyalty and repeat business.
• Assist with all daily boutique operations, including stock handling, visual merchandising, and opening/closing duties (including keyholding).
• Actively support the store in achieving sales targets and key performance indicators.
• Maintain a pristine and elegant environment consistent with luxury brand standards.

Experience Requirements

• Previous experience in a similar client-facing role within luxury retail or fragrance is preferred.
• A confident, proactive communicator with a strong customer-service orientation.
• Professional presentation, high attention to detail, and the ability to thrive in a fast-paced setting.
• A sincere interest in fragrance, craftsmanship, and culture is highly desirable.
• Fluency in English is essential, along with at least one of the following languages: Italian, Spanish, French, Arabic, or Chinese (strongly preferred but not essential).
  
  
  If you are excited by the idea of representing a globally recognised fragrance brand and delivering elevated, client-focused experiences in a beautifully curated boutique setting, we’d love to hear from you.

Location: London, United Kingdom
Country: United Kingdom
Contract Type: Full Time
Salary: £Competitive

Job Reference: CALS25
Sector: Beauty & Wellness
Role: Retail Staff
Market: Fragrances