Remediation Analyst

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. 

As we expand our team to help support customers we’re looking for a Remediation Analyst to be at the heart of it. You’ll play a key role in identifying, analysing, and resolving regulatory or operational issues as part of a newly mobilised team. If you thrive in complex environments, bring sharp analytical thinking and want to contribute to meaningful change from day one, then this is your opportunity to make it count. 

Key Responsibilities Include:

• Playing a supporting role in the management, coordination and delivery of remediation for the Retail Bank
• Contributing to the end to end delivery of the relevant remediation workstreams, working closely with the Remediation Lead
• Working cross-team to ensure that the remediation approach considers all key areas of the bank (operations, compliance, legal, customer experience etc.)
• Contributing to the remediation plan(s) for each workstream when applicable (including key dependencies, timeline and resource requirements)
• Working with the Remediation Lead to help prepare for any remediation working group meetings/steering committees and participate when required with a focus on ensuring a customer approach and direction
• Contributing to Business, Committee and external updates on the progress of remediation workstreams
• Helping to identify and rectify the root cause of incidents
• Using root cause analysis to help identify key controls which will mitigate any future incidents and any potential remedial activity
• Assessing policies and procedures to ensure that they are fit for purpose, are delivering good customer outcomes and are compliant against regulation
• Contributing to insight on the progress of incidents and the state of customer remediations to ensure that the Senior Management team has full visibility of progress
• Supporting with any notification to the regulators on the scale, customer impact and remediation details of incidents/breaches/customers remediations
• Keeping the internal risk management platform up to date on the existence of key risks and the related controls which are being implemented to mitigate risks

Requirements

• Experience of planning, managing and delivering remediation in the financial services sector
• Knowledge of Retail and Business banking products
• Experience managing key stakeholders of all levels across an organisation
• Ability to converse and communicate across multiple levels of the organisation
• Excellent analytical skills and attention to detail
• Demonstrate knowledge and adherence to the FCA's Principles for Business and Conduct rules
• Ability to digest complex problems in areas where you might not be a subject matter expert
• A good understanding of risk and compliance in the financial services sector
• Excellent written and oral communication skills

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.