Supported Housing Officer (London)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about the role

This role is responsible for delivering comprehensive housing and tenancy management services across supported housing schemes, acting as the main point of contact for residents while overseeing tenancy start-ups, occupancy, move-ons and re-lettings. It involves providing intensive support to individuals with complex needs, balancing enforcement with a supportive approach to help sustain tenancies. The postholder will manage rent accounts and arrears, oversee allocations and voids, and address anti-social behaviour and tenancy breaches in line with policy. Ensuring health, safety and compliance standards, working collaboratively with internal and external partners, coordinating services, and maintaining accurate records and performance data are all key to delivering safe, effective housing management and positive resident outcomes.

More about you

You will have proven experience in housing and tenancy management, preferably within supported or vulnerable housing settings, alongside a strong understanding of relevant legislation, including tenancy enforcement, anti-social behaviour and safeguarding. They will possess excellent communication and interpersonal skills, enabling them to engage effectively with residents from diverse backgrounds and with complex needs. Strong IT proficiency is essential for managing cases, maintaining accurate records and producing clear written communications, along with the ability to manage a varied workload, prioritise tasks and work flexibly to meet service demands and performance targets.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• Competitive salary, with a salary review yearly   

• Pension with matched contributions up to 7%   

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave   

• Cashback plan for healthcare costs – up to £500 saving per year   

• A bonus scheme for all colleagues at 2%   

• Training and development   

• Extra perks including huge discounts and offers from shops, cinemas and much more   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected] .

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities