Customer Service Assistant

Job description

Customer Service Assistant - B2B Drinks Platform – London – Up to £37,000 plus package

This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.

We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.

This role will be 5 days per week in the West London office.

What this business offers:

• A competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
• The chance to work with globally recognized brands in an exciting and dynamic industry.
• A collaborative and supportive work culture.

Customer Service Assistant responsibilities include:

• Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.
• Handle day-to-day customer service enquiries via phone, email and system platforms.
• Process orders accurately and efficiently, ensuring customers receive the right products on time.
• Assist in maintaining customer service metrics and updating internal systems.
• Gather customer feedback and flag trends or issues to the Customer Service Manager.
• Work closely with sales, operations and supply chain teams to resolve queries.
• Help monitor stock, deliveries and order flows to support a smooth customer experience.
• Contribute to continuous improvement by suggesting ways to enhance processes and communications.

The Ideal Customer Service Assistant candidate:

• Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).
• Excellent communication skills with a friendly, professional and proactive approach.
• Strong attention to detail and ability to manage multiple tasks at once.
• Comfortable using CRM systems, email platforms and spreadsheets.
• Team player who enjoys working collaboratively with other departments.
• Positive attitude, willingness to learn and passion for helping customers.

If you are interested in having a chat about this role, please forward updated CV’s to [email protected]

COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.

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Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Published at

26-12-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English