Head of Business Services

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job Summary

As the Head of Business Services you will provide strategic leadership across key valueadded service functions that support the full ordertocash lifecycle. You will oversee Sales Order Management Customer Services and ValueAdd Billing Services ensuring operational excellence accuracy and a seamless experience for both Sales and our customers. Working crossfunctionally with teams across the business you will drive process optimisation support financial performance and lead your team through continuous improvement and futureready transformation.

What You Will Do

• Lead and oversee endtoend sales order processes ensuring accuracy compliance and timeliness.
• Develop update and enforce policies procedures and controls to reduce errors and protect revenue.
• Act as point of escalation for complex order scenarios (Preinvoice Bill & Hold Stock Holding Cash on Account).
• Manage Customer and CDW aged inventory partnering with Sales to ensure adherence to policies and reduction of aged stock.
• Provide reporting to Sales Finance Commercial Operations and Leadership on aged inventory and process performance.
• Drive efficiency through process automation system improvements and lean best practices.
• Build strong relationships with Sales teams to enhance operational support and collaboration.
• Support internal audits and maintain compliance including SOX control review and approval.
• Track report and improve billing metrics and KPIs to ensure rightfirsttime outcomes.
• Provide clear leadership and management across all Business Services teams.
• Uphold the PMP process providing coaching mentoring and development for team members.
• Foster a positive collaborative team culture that drives engagement productivity and shared success.
• Identify individual strengths and development needs supporting growth and progression.

What We Expect of You

• Strong leadership capabilities with proven experience in people management.
• Minimum 3 years experience with Navision.
• Excellent understanding of CDWs leadtoquote and ordertocash processes.
• Ability to perform and adapt in a fastpaced rapidly evolving environment.
• Exceptional communication skills with the ability to engage effectively with senior stakeholders.
• Demonstrated ability to remain composed and effective under pressure.
• Highly selfmotivated and able to work independently with initiative.
• Proficiency in Microsoft Word Excel Outlook and MS365 applications.
• Strong analytical mindset with capability for root cause analysis and problemsolving.
• High level of attention to detail organisation and time management.
• Professional positive and proactive attitude with commitment to compliance and process integrity.
• Ability to identify key deliverables and prioritise effectively.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice .

Required Experience:

Director