Account Manager

Who we are…

YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. Headquartered in London with offices in Paris, New York, Milan and Tel Aviv, YOOBIC has grown quickly and doubled revenue year on year since its creation in 2014 with close to 200 employees worldwide.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!
What we need…

We're looking for a strong Account Manager to join our dynamic team in London.
You will be responsible for the development and growth of a dedicated portfolio of accounts. Key priorities include retention, alignment, and expansion of YOOBIC solutions across the client base.
Specifically, you will be responsible for renewing, upselling and cross-selling and your client portfolio.
You’ll be client-obsessed, enjoy analysing data (and using it to bring added value for clients), able to oversee and own a portfolio with accountability, work closely with our customer success team and of course, thrive on driving revenue.

• Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
  
• Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
  
• Drive account growth, ensure renewal and deliver satisfaction to customers
  
• Draft, negotiate and close business proposals
  
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  
• Own and lead business reviews with your clients
  
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Manage pipeline and prepare reports on account status, assess account health

• 2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role
• Sales experience of achieving quarterly sales targets
  
• A focus on driving value to the client and experience of working on ROI methodology
  
• Love being in front of clients and people orientated by nature
  
• Resourceful nature with excellent interpersonal and communication skills
  
• Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
  
• A positive can-do attitude and ability to motivate others
  
• Strong multi-tasker and able to manage a high-volume of projects concurrently
• Strong academic background, coming from a top tier business school

What we offer..

• A dynamic and innovative work environment with opportunities for personal and professional growth.

• The chance to work with leading retail brands and contribute to transforming their operations

• A competitive compensation package and comprehensive benefits

• A supportive and inclusive company culture that values and rewards your contributions.

• Hybrid Working (2 days per week in the London office)

• 33 days annual leave (including bank holidays)

• Scottish Widow Pension scheme

• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage

• Simplyhealth cash plan (includes dental and vision coverage)

• Healthy Mind EAP

• Short Term and Long Term disability coverage

• Life Assurance

• Critical Illness coverage

• Enhanced parental leave\

• Team events including weekly breakfast, gourmet lunches and lots of social events

• Weekly free online HIIT sessions + gym discounts

• Regular training and coaching to make you even better in your role

YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 300+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Logitech, Peloton, Lidl, Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

YOOBIC is well positioned following a successful Series C fundraising round of $50m in Autumn 2021. Investors include the highly respected venture capital firms Highland Europe, Felix Capital and Insight Partners, and YOOBIC achieved 30% growth in 2022 and operational profitability.

To learn more about YOOBIC visit or follow us on LinkedIn .

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.