Senior Operations Manager - London

Job Details

Senior Operations Manager

Owned by CH&Co Catering Group Ltd, Create have been delivering unforgettable food experiences to clients across every corner of London for an impressive 30-year legacy. From music venues to museums, client offices to private residences and pop-up venues to beautiful gardens, our talented kitchen and operational teams deliver an unrivalled experience of uncompromised quality at each and every event. Working collaboratively with our clients, venue partners and supply chain, the commitment of our knowledgeable, reliable and passionate team remains as steadfast as ever: we will consistently deliver stunning, seasonal and sustainable dishes to our clients. CH&Co's expertise and enthusiasm span the hospitality sector and our talented teams operate across the UK and Ireland in workplaces, schools, venues, visitor attractions, healthcare, stadia and events. The collection of brands within the company portfolio include: Create, Ultimate Experience, Gather & Gather, Company of Cooks, and many more.

Job Title: Senior Operations Manager - Bespoke Events

Salary: 45,000 - 50,000 per annum + bonus

Location: Wimbledon with regular travel to central London

Working Pattern: 40 hours per week, predominantly Monday - Friday with flexibility required over weekends and evenings for events

The role:

As a Senior Operations Manager, you will work within the operations team and report into the Operations Director. You will be passionate about events, a foodie, personable, motivated, a team player and driven by providing a 5-star service.

Typical activities and responsibilities will include:

Successful event planning and event delivery across a wide range of prestigious venues, clients and agents

Provision of seamless operational delivery across a variety of diverse event styles, including 3 course dinners, canap and bowl food receptions, conferences and food station events.

Exceptional level of customer service, exceeding client expectations

Deliver events in line with budget set by sales team

Motivate, lead and support team as the only senior sales manager

Supplier management

Carry out operational site visits with both venue representative and clients

Support sales team with supplier costings and updates

Liaise with Head Chef, and kitchen team, on logistical matters for events

Manage and coordinate event logistics/operations on site

Adhere to necessary Health and Safety obligations stipulated by venues and/or clients

The ideal candidate will have:

Proven track record of 3-4 years within catering/hospitality/venues/agency

Have experience of running large and complex events within London venues

Exceptional attention to detail and organisational skills

Demonstrate excellent communication - fluent conversational/written English is essential

Ability to manage budgets and understanding of company profit margins

Ability and confidence to negotiate with suppliers

Ability to work and problem solve when under pressure

Ability to motivate teams onsite

A proactive approach with enthusiasm and commercial awareness

Strong time management skills

Ability to work effectively as part of a team as well as individually

An interest in catering and events industry

Computer literacy with excellent knowledge of Microsoft software including Excel and Word

What's in it for you?

Working with Create has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers